Customer Services
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From Mindless to Mindful: How to Create Memorable Service Experiences
Draj FozardCurrent price €17.59Original price €19.99Current price €17.59Original price €19.99Save 12% -
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Automated Sales: A Systematic Approach to Boosting Your Business
Steffen RitterCurrent price €14.95Original price €16.99Current price €14.95Original price €16.99Save 12% -
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Both Sides Win! 3 Secrets for Success in Customer Negotiation
Logan LoomisCurrent price €14.07Original price €15.99Current price €14.07Original price €15.99Save 12% -
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The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
Lucy KimbellCurrent price €35.99Original price €39.99This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering serv...
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42 Rules for Outsourcing Your Call Center (2nd Edition): Best Practices for Outsourcing Call Center Planning, Operations and Management
Geoffrey A. BestCurrent price €15.75Original price €17.50Current price €15.75Original price €17.50Save 10%
