Customer Services
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The Customer Affinity Manifesto: How AI can help businesses connect with customer emotions
Joss GilletCurrent price €17.38Original price €19.75Current price €17.38Original price €19.75Save 12% -
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Dinero en línea Interconexión Global
Ana Elizabeth Duarte HernandezCurrent price €15.65Original price €17.99Current price €15.65Original price €17.99Save 13% -
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Más allá del Customer Experience: 10 pasos de Marketing Experiencial y CX.
Elena Alfaro GarciaCurrent price €65.11Original price €73.99Current price €65.11Original price €73.99Save 12% -
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Trusted: The human approach to building outstanding client relationships in a digitised world
Donna WhitbrookCurrent price €17.59Original price €19.99Shortlisted for the Judges Choice Award, The Business Book Awards 2017 In a world of increasingly digitised interactions its more essential than ev...
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The Hospitality Survival Guide: How to Survive and Thrive in the Hospitality Industry
Joshua CliftonCurrent price €19.35Original price €21.99Current price €19.35Original price €21.99Save 12% -
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Contact Center Management: From Complaint Department to Value Center
Jan SmetsCurrent price €28.15Original price €31.99Call centres are no longer the ugly duckling in your company. How do contact centres create value to company and client? Has social media killed ou...
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The Commonwealth of Self Interest: Business Success Through Customer Engagement
Paul GreenbergCurrent price €29.91Original price €33.99Current price €29.91Original price €33.99Save 12% -
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The Center of Experience: A blueprint for creating the experience-led enterprise
Greg KihlstrmCurrent price €45.89Original price €50.99Current price €45.89Original price €50.99Save 10% -
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Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
Ali CudbyCurrent price €16.28Original price €18.50Land your next customer with total confidence youll keep them for the long-term. Keep Your Customers shares a fresh perspective on the old problem...
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Research Anthology on Social Media Advertising and Building Consumer Relationships, VOL 2
Business Science ReferenceCurrent price €602.45Original price €734.70Current price €602.45Original price €734.70Save 18% -
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Research Anthology on Social Media Advertising and Building Consumer Relationships, VOL 1
Business Science ReferenceCurrent price €602.45Original price €734.70Current price €602.45Original price €734.70Save 18% -
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Research Anthology on Social Media Advertising and Building Consumer Relationships, VOL 3
Business Science ReferenceCurrent price €496.91Original price €605.99Current price €496.91Original price €605.99Save 18% -
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Research Anthology on Social Media Advertising and Building Consumer Relationships, VOL 4
Business Science ReferenceCurrent price €602.45Original price €734.70Current price €602.45Original price €734.70Save 18% -
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Agile Software Development in the Large: Diving into the Deep
Jutta EcksteinCurrent price €16.71Original price €18.99Current price €16.71Original price €18.99Save 12% -
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Agile: Una guia esencial sobre la gestion de proyectos Agile, el proceso Kanban y el Lean Thinking + Una guia completa sobre Scrum
James EdgeCurrent price €30.70Original price €36.99Current price €30.70Original price €36.99Save 17% -
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Agile: Una guía esencial sobre la gestión de proyectos Agile, el proceso Kanban y el Lean Thinking + Una guía completa sobre Scrum
James EdgeCurrent price €26.55Original price €31.99Current price €26.55Original price €31.99Save 17% -
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RedRock Leadership: Transform Your Company Culture and Unleash the Potential for Exponential Growth!
Jeff RubyCurrent price €24.20Original price €27.50Current price €24.20Original price €27.50Save 12% -
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Customer Experience 20: A Team Building Card Game
Tyler HaydenCurrent price €15.83Original price €17.99Current price €15.83Original price €17.99Save 12% -
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Leonardo InghilleriCurrent price €16.28Original price €18.50Current price €16.28Original price €18.50Save 12% -
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Ciencia de Datos para Empresas: Modelo Predictivo, Minería de Datos, Análisis de Datos, Análisis de Regresión, Consulta de Bases de Datos y Aprendizaje Automático para Principiantes (Spanish E...
Herbert JonesCurrent price €33.14Original price €38.99Current price €33.14Original price €38.99Save 15% -
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Kanban: La guía definitiva de la metodología Kanban para el desarrollo de software ágil
James EdgeCurrent price €33.14Original price €38.99Current price €33.14Original price €38.99Save 15% -
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Profit in Plain Sight: The Proven Leadership Path to Unlock Profit, Passion, and Growth
Anne C GrahamCurrent price €19.35Original price €21.99How do you know---with certainty---that your business is as profitable as it could be? Don''t put this book down until you''ve earned all the prof...
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Scrum: Cómo utilizar el esquema llamado Scrum para obtener mayor producción mientras aumenta la calidad (Spanish Edition)
James EdgeCurrent price €18.25Original price €21.99Current price €18.25Original price €21.99Save 17% -
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Lean Six Sigma: The Ultimate Guide to Lean Six Sigma, Lean Enterprise, and Lean Manufacturing, with Tools Included for Increased Efficiency and Higher Customer Satisfaction
James EdgeCurrent price €32.55Original price €36.99Current price €32.55Original price €36.99Save 12% -
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Kanban: The Ultimate Guide to Kanban Methodology for Agile Software Development
James EdgeCurrent price €33.14Original price €38.99Current price €33.14Original price €38.99Save 15% -
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Gestion Agil de Proyectos: Como Hacer mas Felices a sus Clientes mientras Reduce Costos Monetarios, Temporales y de Esfuerzo
James EdgeCurrent price €32.55Original price €36.99Current price €32.55Original price €36.99Save 12% -
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The Power of Brand Engagement: The Secret to Winning Customers
Gaurav GulatiCurrent price €7.91Original price €8.99Current price €7.91Original price €8.99Save 12% -
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The Cultural Intelligence Difference: Master the One Skill You Can''t Do Without in Today''s Global Economy
David LivermoreCurrent price €16.28Original price €18.50Current price €16.28Original price €18.50Save 12% -
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The Relationship Engine: Connecting with the People Who Power Your Business
Ed WallaceCurrent price €16.28Original price €18.50Current price €16.28Original price €18.50Save 12% -
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La ventaja del introvertido: Cómo los introvertidos compiten y ganan
Matthew PollardCurrent price €16.14Original price €18.99Matthew Pollard, un reconocido experto en ventas y un introvertido, ha creado y perfeccionado un sistema de venta transparente, auténtico y de baja...
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Stumbling Blocks to Stepping Stones: A Guide to Successful Meetings and Working Relationships
Doug ZahnCurrent price €25.73Original price €32.99Current price €25.73Original price €32.99Save 22% -
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The 5 Principles of IT Customer Service Success
Don R CrawleyCurrent price €11.61Original price €13.99Current price €11.61Original price €13.99Save 17% -
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In the Mind of a Tree: Thinking like a tree.
Bogonko AchenchiCurrent price €16.28Original price €18.50Current price €16.28Original price €18.50Save 12% -
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Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company''s Customer Strategy
Jc QuintanaCurrent price €22.87Original price €25.99Current price €22.87Original price €25.99Save 12% -
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You Can''t Google It!: The Compelling Case for Cross-Generational Conversation at Work
Phyllis Weiss HaserotCurrent price €16.65Original price €18.50Much of the learning, skills and perspective people of all ages need to succeed long-term in their careers is not found in data on the Internet, bu...
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Save 10% So, What''s the Bottom Line?: 76 Proven Marketing Tips & Techniques for Building Your Business and Personal Brand
Yitzchok SaftlasCurrent price €24.75Original price €27.50Most people fail to see the correlation between business and brains. For Yitzchok Saftlas, master of marketing, it seems readily transparent. Duri...
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The Smile Prescription
Rich CastellanoCurrent price €23.38Original price €27.50Dr. Rich has been featured on ABC, NBC, CBS, & FOX The Smile Prescription isnt just a book to read, its a Smile Prescription to take and master...
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Save 10% God''s Business: How to Supercharge Your Faith, Your profit, and Your Client Experience
Frederick WestCurrent price €15.29Original price €16.99The conflict between staying true to your faith and staying true to your company is a constant battle for Christian business owners. The serenity y...
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Rockstar Service. Rockstar Profits.: Increase Your Revenues, Grow Your Business and Create Raving Fan Customers for Life
David BrownleeCurrent price €16.28Original price €18.50RockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life. Imagin...
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Fast Break: Creating a Customer-Centric Operating Philosophy for Automotive Service
Jim RocheCurrent price €53.09Original price €58.99Current price €53.09Original price €58.99Save 10% -
Save 17% Introduction to Metaverse: You have arrived at your definitive guide to the new digital revolution
Justin C DrewCurrent price €190.39Original price €229.39Current price €190.39Original price €229.39Save 17% -
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The Amazing Troll-man: Winding up the world...one comment at a time!
Wesley MetcalfeCurrent price €13.27Original price €15.99The Amazing Troll-Man is a collection of hilarious exchanges between one man with a mission to make us laugh and unsuspecting Facebook users with p...
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Meaningful Measurement of the Customer Experience
Greg KihlstromCurrent price €43.19Original price €47.99Current price €43.19Original price €47.99Save 10% -
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The Curated Experience: Engineering Customer Service to Build Loyalty
Amas TenumahCurrent price €12.31Original price €13.99Current price €12.31Original price €13.99Save 12%
