Customer Services
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How to Start a Telephone Answering Service
Peter Lyle DeHaanCurrent price €22.87Original price €25.99Current price €22.87Original price €25.99Save 12% -
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Rethinking Users: The Design Guide to User Ecosystem Thinking
Benjamin CheslukCurrent price €30.44Original price €34.99Knowing your users stimulates your imagination and helps you create more exciting and effective design solutions. But there is a problem: the norma...
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The Spirit of Hospitality: How to Add the Missing Ingredients Your Business Needs
Larry StuartCurrent price €16.65Original price €18.50The Spirit of Hospitality takes readers on a journey of passion for purpose that empowers the missing ingredients of hospitality into a proven lead...
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From Like to Love: Inspiring Emotional Commitment from Employees and Customers
Keith AlperCurrent price €22.87Original price €25.99Current price €22.87Original price €25.99Save 12% -
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Customher Experience: The Importance of Tailoring Your Brand Experience to the Female Consumer
Katie MaresCurrent price €25.08Original price €28.50Although the female movement is interwoven into our social world and people preach girl power, brand experience expert Katie Mares has seen that th...
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Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive
Charles Ryan MintonCurrent price €21.56Original price €24.50Current price €21.56Original price €24.50Save 12% -
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Unleashing the Chief Moment Officers: Reliably Giving the Gift of Exceptional Experiences
Diane S HopkinsCurrent price €14.52Original price €16.50Current price €14.52Original price €16.50Save 12% -
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501 Ways to Roll out the Red Carpet for Your Customers: Easy-To-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression
Donna CuttingCurrent price €16.28Original price €18.50Current price €16.28Original price €18.50Save 12% -
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Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
John GoodmanCurrent price €16.65Original price €18.50Current price €16.65Original price €18.50Save 10% -
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Sell Yourself First: A Simple Guide To Perfecting Effective Sales Mechanism
Dean R EvanCurrent price €10.55Original price €11.99Current price €10.55Original price €11.99Save 12% -
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Digital Delight: Second Edition: Planning, measuring, and optimizing great digital customer and employee experiences
Greg KihlstroemCurrent price €16.28Original price €18.50Current price €16.28Original price €18.50Save 12% -
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X Thinking: Building Better Brands in the Age of Experience
Jason HuangCurrent price €40.47Original price €45.99Current price €40.47Original price €45.99Save 12% -
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X Thinking: Building Better Brands in the Age of Experience
Jason HuangCurrent price €25.08Original price €28.50Current price €25.08Original price €28.50Save 12% -
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The Shelfware Problem: A Guide to CRM Adoption
Brandon BruceCurrent price €15.75Original price €17.50Current price €15.75Original price €17.50Save 10% -
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The Everything Guide To Customer Engagement: Connect with Customers to Build Trust, Foster Loyalty, and Grow a Successful Business
Linda PophalCurrent price €17.38Original price €19.75Expert advice and strategies for winning--and keeping--customers!Apple, L.L. Bean, Zappos.com, Nordstrom, Lego, Southwest Airlines. All of these ex...
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Social Proof: The Who, What, Why, Where, When, and How
Ken RochonCurrent price €21.31Original price €25.99Current price €21.31Original price €25.99Save 18% -
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Building Your Sales Team: Beyond People, Process, and Technology
Diane UpdykeCurrent price €17.59Original price €19.99Current price €17.59Original price €19.99Save 12% -
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Leveraging NetSuite & Your Mobile Device to Make More $$$: Closing the Last Mile on Business Consumption with Customer Centricity
Ken GroheCurrent price €22.09Original price €25.99Current price €22.09Original price €25.99Save 15% -
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Social Proof: The Who, What, Why, Where, When, and How
Ken RochonCurrent price €16.39Original price €19.99Current price €16.39Original price €19.99Save 18% -
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Building Your Sales Team: Beyond People, Process, and Technology
Diane UpdykeCurrent price €22.87Original price €25.99Current price €22.87Original price €25.99Save 12% -
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The Experience Economy, With a New Preface by the Authors: Competing for Customer Time, Attention, and Money
B. Joseph Pine IICurrent price €26.99Original price €29.99Time is limited. Attention is scarce. Are you engaging your customers?Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of me...
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Winning Business Deals With Business Letters
Victoria AllwellCurrent price €15.83Original price €17.99Current price €15.83Original price €17.99Save 12% -
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The Customer Affinity Manifesto: How AI can help businesses connect with customer emotions
Joss GilletCurrent price €17.38Original price €19.75Current price €17.38Original price €19.75Save 12% -
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Dinero en línea Interconexión Global
Ana Elizabeth Duarte HernandezCurrent price €15.65Original price €17.99Current price €15.65Original price €17.99Save 13% -
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Más allá del Customer Experience: 10 pasos de Marketing Experiencial y CX.
Elena Alfaro GarciaCurrent price €65.11Original price €73.99Current price €65.11Original price €73.99Save 12% -
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Trusted: The human approach to building outstanding client relationships in a digitised world
Donna WhitbrookCurrent price €17.59Original price €19.99Shortlisted for the Judges Choice Award, The Business Book Awards 2017 In a world of increasingly digitised interactions its more essential than ev...
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The Hospitality Survival Guide: How to Survive and Thrive in the Hospitality Industry
Joshua CliftonCurrent price €19.35Original price €21.99Current price €19.35Original price €21.99Save 12% -
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Contact Center Management: From Complaint Department to Value Center
Jan SmetsCurrent price €28.15Original price €31.99Call centres are no longer the ugly duckling in your company. How do contact centres create value to company and client? Has social media killed ou...
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The Commonwealth of Self Interest: Business Success Through Customer Engagement
Paul GreenbergCurrent price €29.91Original price €33.99Current price €29.91Original price €33.99Save 12%
