Customer Services

Digital Sales Transformation is about selling in a digitally transformed world. It changes how you sell and engage with your customer. Defining a D...

A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections i...

Do the people in your world know youre FOR them?In our world today, people are often known more for what they are against than what they are for. U...

Many businesses are based on creating desirable experiences, products and services for users. However in spite of this, companies often fail to con...

Top 10 Tips For Your Top 10 CustomersAlthough the world is changing rapidly, this book is based on a timeless business principle... look after your...

If you ask people what the biggest challenge is in their job it is often handling difficult customers. In the charitable sector, whether the custom...

The Thank You Economy isn't some abstract concept or wacky business strategy. It's the way we buy and sell, the way we're interacting as consumers,...

The ability to look after your customers is crucial to anyone who wants to advance their career.Written by Di McLanachan, a leading expert on custo...

The process of designing services is very specific to each individual business. However, discovering what people actually want and value, is a univ...

Customer relations is a broadly recognised, widely-implemented strategy for managing and nurturing a company''''s interactions with clients and sal...

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.Grea...