Business Excellence: Exceeding Your Customers'' Expectations Each Time, All the Time

About Suresh Patel

Suresh Patel is a past Technical Director and Operational Excellence Executive. He holds a B.E. Electrical degree from M.S. University Baroda Masters in Production Technology from South Bank University London and a MBA from the University of Texas at Brownsville USA. He is a Certified Reliability Engineer Certified Quality Engineer and a Certified Management Systems Auditor certified by the American Society for Quality. In his long career spanning more than four decades he has developed wide range of products/processes and has helped establishing six manufacturing plants in India and five US plants in Mexico. Starting with India his career path has enabled him to work in industries in UK Europe (Denmark Italy and Belgium) USA China Mexico and Chile (SA). Mr. Patels practical expertise and interests include establishment of Business Excellence through product quality strategies deployment of quality improvement tools Lean for performance excellence Six Sigma a tactical methodology and overall business excellence employing Leadership and Results Triades as defined in MBNQA USA certification. This has enabled timely new product developments improvement in product/process delivery performance reduction in nonconforming product escapes and reduction in product/process variation resulting in substantial cost reductions due to internal and external failures warranty and product liability.