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Customers at Work: New Perspectives on Interactive Service Work

★★★★★
★★★★★

English

Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services. See more
€92.69
€102.99
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Age Group_Uncategorizedautomatic-updateB01=F. KleemannB01=W. DunkelCategory1=Non-FictionCategory=JHBLCategory=KJCCategory=KJKCategory=KJPCategory=KJSCategory=KNSCOP=United KingdomDelivery_Delivery within 10-20 working daysLanguage_EnglishPA=AvailablePrice_€50 to €100PS=Activesoftlaunch
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Product Details
  • Dimensions: 140 x 216mm
  • Publication Date: 25 Jul 2013
  • Publisher: Palgrave Macmillan
  • Publication City/Country: United Kingdom
  • Language: English
  • ISBN13: 9781137293244

About

Tabea Beyreuther Chemnitz University of Technology Germany Bernd Bienzeisler Fraunhofer Institute for Industrial Engineering Germany Thomas Birken ISF München Germany Fritz Böhle University of Augsburg Germany Christian Eismann Chemnitz University of Technology Germany Heidemarie Hanekop University of Göttingen Germany Anna Hoffmann Chemnitz University of Technology Germany Sabine Hornung Chemnitz University of Technology Germany Heike Jacobsen Brandenburg University of Technology Germany Nick Kratzer ISF München Germany Wolfgang Menz ISF München Germany Kerstin Rieder Aalen University Germany G. Günter Voß Chemnitz University of Technology Germany Stephan Voswinkel Johann Wolfgang Goethe-Universitaetthe Germany Margit Weihrich Augsburg University Germany Volker Wittke University of Göttingen Germany

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