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Customer Satisfaction Measurement for ISO 9000: 2000

English

By (author): Bill Self

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement. See more
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A01=Bill SelfAge Group_UncategorizedAuthor_Bill Selfautomatic-updateCategory1=Non-FictionCategory=KCCategory=KJCategory=KJMCategory=KJMQCOP=United KingdomDelivery_Pre-orderLanguage_EnglishPA=Temporarily unavailablePrice_€100 and abovePS=Activesoftlaunch

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Product Details
  • Weight: 460g
  • Dimensions: 156 x 234mm
  • Publication Date: 13 Nov 2017
  • Publisher: Taylor & Francis Ltd
  • Publication City/Country: United Kingdom
  • Language: English
  • ISBN13: 9781138464452

About Bill Self

Nigel Hill Bill Self Greg Roche

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