Quality Assurance & Total Quality Management

Evaluationwhether called by this name, quality assurance, audit, accreditation, or othersis an important social activity. Any organization that liv...

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can re...

Quality Standards for Highly Effective Government, Second Edition establishes a new normal in government that will ultimately reinvent the practice...

Enna's Lean Supply Chain & Logistics Simulation will help your company realize its goal of becoming more Lean, more agile, and taking a lead ov...

Enna's Lean Supply Chain & Logistics Simulation will help your company realize its goal of becoming more Lean, more agile, and taking a lead ov...

This book provides a set of detailed instructions to help you construct your departmental, divisional, or organizational functional tree structure ...

The best time to stop projects or programs that will not be successful is before they are ever started. Research has shown that the focused use of ...

Part of the Lean Tools for Healthcare series, this user-friendly book will help to improve your understanding of kaizen. It describes exactly what ...

To help address the challenges of sustainable development, higher education institutions must transform themselves, bringing together best practice...

How can companies survive and prosper in the new economic age of the 4th Industrial Revolution? This book collects a variety of cases and quality m...

A convergence of lean management and quality management thinking has taken place in organizations across many industries, including construction. P...

Health and safety legislation places significant responsibilities on employers and managers to protect the health and safety of their workers, but ...

Randy has crafted an invaluable book, no matter where you are in the journey of organizational change management. A must-have guide you will refer ...

This book introduces students to business process management, an approach that aims to align the organization's business processes with the demands...

Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e presents th...

Strength-based Lean Six Sigma is a new way of approaching process improvement that combines the best practices of two established methodologies to ...