Sales & Marketing
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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
Sarah CookCurrent price €39.59Original price €43.99Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the...
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Secrets of Closing the Sale
Kevin HarringtonCurrent price €17.99Original price €19.99Full of entertaining stories and real-life illustrations, this classic book will give you the strategies you need to become proficient in the art o...
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Songs for Modern Japan: Popular Music and Graphic Design, 1900 to 1950
Museum of Fine ArtsBostonCurrent price €40.49Original price €44.99A delightful primer on early-to-mid-20th-century Japans fruitful fusion of music and design, as materialized in sheet music Japanese society under...
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The Come Back Culture 10 Business Practices That Create Lifelong Customers
Horst SchulzeCurrent price €20.69Original price €22.99Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a...
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The 10-Second Customer Journey: The CXOs playbook for growing and retaining customers in a digital world
Todd UngerCurrent price €30.59Original price €33.99You've Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing.The customer landscape has tra...
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Dynamic Growth of Chinese Firms in the Global Market: Challenges, Strategies and Implications
David K. TseCurrent price €39.59Original price €43.99How have Chinese multinationals benefited from China's economic boom to enable their international expansion? This book is based on many years of o...
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Selling CRM/Tech: It''s What''s Below the Tip of the Iceberg That Matters Most
James R StaffordCurrent price €20.69Original price €22.99Current price €20.69Original price €22.99Save 10% -
User Experience Design: Mit erlebniszentrierter Softwareentwicklung zu Produkten, die begeistern
Christian MoserCurrent price €70.19Original price €77.99Heute reicht Funktionalität nicht mehr aus, um die Benutzer von Internet- oder Desktop-Applikationen zu begeistern. Das Benutzererlebnis wird immer...
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Trustworthy Online Controlled Experiments: A Practical Guide to A/B Testing
Diane TangCurrent price €35.99Original price €39.99Getting numbers is easy; getting numbers you can trust is hard. This practical guide by experimentation leaders at Google, LinkedIn, and Microsoft ...
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Dynamic Growth of Chinese Firms in the Global Market: Challenges, Strategies and Implications
David K. TseCurrent price €98.09Original price €108.99How have Chinese multinationals benefited from China's economic boom to enable their international expansion? This book is based on many years of o...
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Innovation in Pricing: Contemporary Theories and Best Practices
Taylor & Francis LtdCurrent price €64.79Original price €71.99Pricing has a substantial and immediate impact on profitability. Most companies, however, still use costs or competition as their main basis for se...
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Lean Marketing: More Leads. More Profit. Less Marketing.
Allan DibCurrent price €29.25Original price €32.50You keep being told to do more marketing. More complex, more specialised and more expensive marketing. Chasing the latest bright shiny object is ex...
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High-Impact Content Marketing: Strategies to Make Your Content Intentional, Engaging and Effective
Purna VirjiCurrent price €84.59Original price €93.99WINNER: 2023 Goody Business Book Awards - Marketing - Digital Marketing WINNER: 2023 Chanticleer International Book Awards, Harvey Chute First Plac...
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Leading Travel and Tourism Retail: How Businesses Can Sustainably Capture New Profits in Shopping Tourism
Sacha Alexander ZackariyaCurrent price €86.39Original price €95.99WINNER: 2024 Axiom Business Book Awards - Bronze Medal in Business Reference WINNER: 2023 Goody Business Book Awards - Business - Travel & Hosp...
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Social Media Mastery: Grow Your Online Presence
Fritz J BallardCurrent price €23.38Original price €27.50Current price €23.38Original price €27.50Save 15% -
The 10-Second Customer Journey: The CXOs playbook for growing and retaining customers in a digital world
Todd UngerCurrent price €19.79Original price €21.99You've Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing.The customer landscape has tra...
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Using Behavioral Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses
Nancy HarhutCurrent price €98.09Original price €108.99WINNER: 2023 American Marketing Association Foundation Leonard L. Berry Marketing Book Award WINNER: 2024 Axiom Business Book Awards - Silver Medal...
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Using Behavioral Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses
Nancy HarhutCurrent price €35.09Original price €38.99WINNER: 2023 American Marketing Association Foundation Leonard L. Berry Marketing Book Award WINNER: 2024 Axiom Business Book Awards - Silver Medal...
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Persuasion: Social Influence and Compliance Gaining - International Student Edition
John S. SeiterCurrent price €134.09Original price €148.99The seventh edition of this field-leading textbook provides an accessible and rigorous presentation of major theories of persuasion and their appli...
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Ethics in Marketing and Communications: Towards a Global Perspective
Palgrave MacmillanCurrent price €50.39Original price €55.99This book takes an international perspective on the topical issues of marketing ethics and ethical communications. The contributors are professors ...
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Customer Insights Mastery: A Guide to Effective Business Conversations and Uncovering the Truth in a World of Deceptive Feedback How To Win Customers And Keep Them For Life
Jerry A O'BrienCurrent price €15.29Original price €16.99Current price €15.29Original price €16.99Save 10% -
Mastering Services Pricing: Designing pricing that works for you and for your clients
Kevin DoolanCurrent price €80.09Original price €88.99The definitive guide on how to price services to deliver profit, fund for product development and meet the needs of the customer/client at a price ...
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The Psychology of Sell Increase Your Sales: Sell Smarter: Boost Your Sales Effortlessly with Psychology
Kashan AjmeriCurrent price €10.79Original price €11.99Current price €10.79Original price €11.99Save 10% -
Hayek and Behavioral Economics
Palgrave MacmillanCurrent price €92.69Original price €102.99An exploration of Friedrich Hayek's contribution to the foundation of behavioural economics, and how his work interacted with and complemented that...
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