Service Industries

The snow sports industry has experienced remarkable growth in the last fifty years. It is estimated that there are about 115 million skiers worldwi...

The only book on contemporary issues which covers the arts and entertainment sectors, from social networking and Twitter, to reality TV and digital...

The first book to bring together environmental theory and the responsible hospitality debate to define how far the industry has gone and what is le...

Contemporary Cases in Tourism: Volume 1 presents 11 international case studies, collected under the headings of marketing tourism, sustainable tour...

An internationally focused text which explains strategic management, analysis and implementation specifically in the tourism industry. Fully revise...

An internationally focused text which explains strategic management, analysis and implementation specifically in the tourism industry. Fully revise...

The snow sports industry has experienced remarkable growth in the last fifty years. It is estimated that there are about 115 million skiers worldwi...

* User friendly, practical and informative - written by industry experts; * Provides a clear toolkit and action plan for those looking to make the...

This book presents a contemporary overview of our most ubiquitous cultural phenomena - festivals. It is able to do so by taking a powerful and uniq...

The safe service of alcohol is of vital importance to those in the food and beverage industry - failure to act responsibly can result in fines, los...

This is the first text to present a system for crowd management which integrates security with the other concerns for the health and safety for cro...

This is the first text to present a system for crowd management which integrates security with the other concerns for the health and safety for cro...

The environmental, social and financial dimensions of sustainability rest on the ethical principles of avoiding harm and doing good. This means dim...

In order to engage tourisms possibilities and responsibilities in the creation of more sustainable futures, collaboration is vital. Collaboration d...

In order to engage tourisms possibilities and responsibilities in the creation of more sustainable futures, collaboration is vital. Collaboration d...

Meetings are a major source of revenue for the countries and cities and that host them. But competition to win meetings and events is growing fast ...

The events industry is undergoing fundamental change. Due to the COVID 19 pandemic, this has meant the cancellation and postponement of events and ...

The events industry is undergoing fundamental change. Due to the COVID 19 pandemic, this has meant the cancellation and postponement of events and ...

Crises and disasters that directly impact tourism can have extensive reputational implications for the organisations and destinations involved. It ...

Event Portfolio Management explores the phenomenon of the event portfolio as a policy tool for cities and destinations. Divided into two parts The...

Event Portfolio Management explores the phenomenon of the event portfolio as a policy tool for cities and destinations. Divided into two parts The...

The Hilton brand is arguably one of the most successful and iconic brands in the hospitality industry in all time. The Story of Hilton Hotels: Litt...

The field of social accounting and social responsibility of business has grown considerably in recent years in both the educational and professiona...

Peer to Peer Accommodation networks presents a new conceptual framework which offers an initial explanation for the continuing and rapid success of...

This fifth edition of the best-selling textbook Food and Beverage Management for the hospitality, tourism & event industries has been updated a...

This fifth edition of the best-selling textbook Food and Beverage Management for the hospitality, tourism & event industries has been updated a...

The first text to fully explore the issue of ownership and governance of international events. Split onto two distinct parts of Theory and Cases, i...

The first text to fully explore the issue of ownership and governance of international events. Split onto two distinct parts of Theory and Cases, i...

* Thoroughly explains generic knowledge management frameworks and their application and relevance to planned events and event tourism * Internatio...

* Thoroughly explains generic knowledge management frameworks and their application and relevance to planned events and event tourism * Internatio...

Principles of Festival Management is a complete guide to developing and running a festival from inception to evaluation, covering all aspects of fe...

The study of tourism and indeed the tourism industry is changing constantly. Now in its fourth edition, Contemporary Tourism: an international appr...

Tourism Theories, Concepts and Models: * Explains why we think about tourism the way we do; * Explores key theories, concepts and models that exp...

* Focuses on key areas highlighted by industry leaders as lacking in todays spa managers/directors * Provides practical spa management guidance, i...

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer s...

Interpretation and Tour Leadership: Principles and Practices of Tour Guiding is a complete manual to tour guiding that is based on the authors firs...

Interpretation and Tour Leadership: Principles and Practices of Tour Guiding is a complete manual to tour guiding that is based on the authors firs...

The Hilton brand is arguably one of the most successful and iconic brands in the hospitality industry in all time. The Story of Hilton Hotels: Litt...

This new and timely book looks at the issue that Heritage in general, and in particular urban heritage in Asia, is at the centre of a perfect storm...

Crises and disasters that directly impact tourism can have extensive reputational implications for the organisations and destinations involved. It ...

Tourism Dynamics: New perspectives and changing directions provides theoretical and practical insights with a multi-disciplinary and inter-discipli...

Australia and New Zealand are arguably two of the worlds leading Indigenous tourism destinations. This volume presents a collection of unique case ...

This book presents new contributions in backpacking research from various disciplines, capturing the diversity of backpacker contexts, motives and ...

This book presents new contributions in backpacking research from various disciplines, capturing the diversity of backpacker contexts, motives and ...

The food industry is among the most competitive and globally-linked of all business sectors. Plunkett's Food Industry Almanac will be your guide to...

This book critically explores sport-related tourism drawing on the fields of sport management, the sociology of sport, consumer behaviour, sports m...