Service Industries

Companies and destinations in the tourism sector are confronted with increasing managerial challenges and have to deal with a competitive, turbulen...

Operational risk is the risk of loss from inadequate or failed internal processes, people, and systems or from external events. This book explores ...

Ecotourism is a unique facet of globalization, promising the possibility of reconciling the juggernaut of development with ecological/cultural cons...

Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all ...

The book is devoted to the analysis of promotional material of tourist activities on tourism websites, including walking, dining, and visiting natu...

Tourism Management, Marketing, and Development revolves around the implementation of ICT applications in the tourism sector: technology is engender...

The Place Branding Yearbook 2010 examines the case for applying brand and marketing strategies and tactics to the economic, social, political and c...

This third annual volume of the International Place Branding Yearbook looks at the case for applying brand and marketing strategies to the economic...

This is the story of the radical intervention carried out by the Thatcher administration in response to 1986-89 Monopolies and Mergers Commission i...

WILDLAND RECREATION THE AUTHORITATIVE GUIDE TO UNDERSTANDING AND MANAGING THE ECOLOGICAL IMPACTS OF RECREATIONAL ACTIVITIES IN WILDLANDS This thir...

Ethics and Corporate Social Responsibility in the Meetings and Events Industry is a comprehensive roadmap that prepares event professionals for the...

Revenue Management for the Hospitality Industry is filled with practical examples and best practices on the topic of revenue management, a critical...

War and conflict have always been a recurring aspect of human history with a considerable impact on the countries involved, the formation of commun...

Compiled from 10 years of research, with chapters contributed by experts in the field, we demonstrate how tourism will benefit from applying a new ...

The absolute and relative performance of various asset classes is systematically related to macroeconomic trends. In this new book, Robert McGee pr...

Since the turn of the millennium, the British media has been awash with stories of bankers and financiers caught engaging in acts of corporate wron...

This book examines the lifestyles, expectations and plans of Millennials and Generation Z and how they are redefining tourism. It demonstrates that...

This book examines the lifestyles, expectations and plans of Millennials and Generation Z and how they are redefining tourism. It demonstrates that...

One day in the spring of 2013, a box appeared outside a fourth-floor apartment door in Brooklyn, New York. The recipient, who didn't know the sende...