Service Industries

Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or clien...

The Practical Workbook contains detailed interactive exercises such as fill-in-the-blank and matching, designed to reinforce learning and increase ...

Transformational Tourism deals with the important issue of how travel and tourism can change human behaviour and have a positive impact on the worl...

During more than thirty years in a variety of houses, Bob Sharpe managed to rise from garden boy to valet and butler.As a boy he had to kill pheasa...

With the thrill of the game and the excitement of documenting captivating moments for sports history, sports broadcasting is one of the most desire...

The benefits of being outdoors in a leisure context are widely acknowledged across a range of disciplinary perspectives (including tourism, therape...

Few entrepreneurs can claim to have actually changed the way we live, but Ray Kroc is one of them. Hisrevolutions in food service automation, franc...

An essential guide to safe and responsible four-wheel driving.Modern four-wheel drive vehicles are powerful and sophisticated machines, able to tra...

Humans spend more time in or on the water than ever before; we love the beach. But for many people, getting in the water provokes a moments hesitat...

One focus of every hospital case management department or utilization management team is patient length of stay (LOS). Hospitals get paid by Medica...

The first book by a Coca-Cola CEO tells the remarkable story of the company''s revival. Neville Isdell was a key player at Coca-Cola for more th...