Basic Marketing Research: Customer Insights and Managerial Action

About Gilbert ChurchillTom BrownTracy Suter

A recognized leader in the field of marketing research Gilbert A. Churchill Jr. joined the University of Wisconsin faculty after receiving his D.B.A. from Indiana University in 1966. Dr. Churchill was named Distinguished Marketing Educator by the American Marketing Association in 1986 the second individual so honored. This lifetime achievement award recognizes and honors a living marketing educator for distinguished service and outstanding contributions in the field of marketing education. Dr. Churchill was also awarded the Academy of Marketing Science's lifetime achievement award in 1993 for his significant scholarly contributions. In 1996 he received a Paul D. Converse Award which is given to the most influential marketing scholars as judged by a national jury drawn from universities businesses and government. Also in 1996 the Marketing Research Group of the American Marketing Association established the Gilbert A. Churchill Jr. Lifetime Achievement Award which is awarded each year to an individual who has made significant contributions to marketing research. Dr. Churchill is a past recipient of the yearly William O'Dell Award for an outstanding article in the Journal of Marketing Research and has been a finalist for the award five additional times. He is a co-author of the most and third-most influential articles of the past century in sales management as judged by a panel of experts in the field. His articles have appeared in such publications as the Journal of Marketing Research; Journal of Marketing; Journal of Consumer Research; Journal of Retailing; Journal of Business Research; Decision Sciences; Technometrics; and Organizational Behavior and Human Performance. Tom J. Brown is Head School of Marketing and International Business and Noble Foundation Chair in Marketing Strategy in the Spears School of Business at Oklahoma State University. He received his Ph.D. from the University of Wisconsin-Madison. Dr. Brown teaches marketing research and has supervised hundreds of student research projects for industry clients ranging from not-for-profit service organizations to Fortune 500 companies. Dr. Brown is a past recipient of the Sheth Foundation Best Paper Award in the Journal of the Academy of Marketing Science. In addition he received a Richard D. Irwin Foundation Doctoral Dissertation Fellowship while at the University of Wisconsin the Kenneth D. and Leitner Greiner Teaching Award and the Regents Distinguished Research Award both at Oklahoma State University. Dr. Brown was also recognized as an International Research Fellow at the University of Oxford for his work on corporate reputation. Dr. Brown's articles have appeared in the Journal of Marketing Research Journal of Marketing Journal of Consumer Research Journal of Applied Psychology Journal of Service Research Journal of the Academy of Marketing Science Journal of Retailing and Journal of Business Ethics among others. He serves on the editorial review board for the Journal of the Academy of Marketing Science and is an associate editor with the Journal of Service Research. His current research interests focus on organizational frontline research (e.g. customer orientation and influences on frontline employees). He is co-founder of the Corporate Associations/Identity Research Group and the Organizational Frontlines Research Symposia series. He is active in the American Marketing Association having co-chaired multiple international conferences and the AMA/Sheth Doctoral Consortium and served as president of the AMA Academic Council. Tracy A. Suter is Department Chair Department of Marketing and Management at the University of Central Arkansas. He received his Ph.D. from the University of Arkansas. He served as a faculty member in the Department of Marketing and School of Entrepreneurship at Oklahoma State University among other institutions. Dr. Suter teaches a wide range of courses emphasizing marketing research and business-focused creativity and innovation. Each semester undergraduate marketing research students complete real-world research projects for area for-profit and not-for-profit firms under his guidance. Completed service-learning projects now number in the hundreds. Dr. Suter's research interests include public policy the use of innovative technologies in marketing and entrepreneurship and consumer-to-consumer communities. He has published in journals such as the Journal of Business Research Journal of Public Policy & Marketing and Journal of Retailing among many others. He also served on several academic journal editorial review boards and is a frequent reviewer for other journals and conferences. Dr. Suter has held endowed chairs in honor of David and Leslie Lawson and Daniel White Jordan during his time in Oklahoma. He has received numerous awards for both research and teaching activities including the University of Arkansas Award for Excellence in Teaching the Sherwin-Williams Distinguished Teaching Competition Award given by the Society for Marketing Advances and the Kenneth D. and Leitner Greiner Outstanding Teaching Regents Distinguished Teaching and President's Outstanding Faculty Awards all at Oklahoma State University. Dr. Suter is frequently asked to speak to doctoral students and other academic groups about teaching excellence.