In most organizations, errors - although common and unavoidable - are rarely mentioned bottom-up. Using this example of the high risk aviation industry this book assess how active error management can work and lead to success. Using academic research and 10 actual aviation accidents cases, this book will provide compelling and informative reading.
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Product Details
Dimensions: 155 x 235mm
Publication Date: 08 Aug 2013
Publisher: Palgrave Macmillan
Publication City/Country: United Kingdom
Language: English
ISBN13: 9781137276179
About J. Hagen
JAN U. Hagen is a member of the faculty and director of Open Enrolment Programs at ESMT European School of Management and Technology Berlin Germany. His research and teaching focus on leadership error management and crisis management; he is particularly interested in the way teams and organizations deal with errors. A pilot himself he has been studying the interaction of flight crews in the cockpits of airline and military aircraft for several years as part of his research. In addition to his academic work Jan has more than 15 years of management experience in the European financial services industry. He received his doctoral degree in business administration from Freie Universität Berlin.