Customers at Work: New Perspectives on Interactive Service Work
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★★★★★
English
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
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Product Details
Dimensions: 140 x 216mm
Publication Date: 25 Jul 2013
Publisher: Palgrave Macmillan
Publication City/Country: United Kingdom
Language: English
ISBN13: 9781137293244
About
Tabea Beyreuther Chemnitz University of Technology Germany Bernd Bienzeisler Fraunhofer Institute for Industrial Engineering Germany Thomas Birken ISF München Germany Fritz Böhle University of Augsburg Germany Christian Eismann Chemnitz University of Technology Germany Heidemarie Hanekop University of Göttingen Germany Anna Hoffmann Chemnitz University of Technology Germany Sabine Hornung Chemnitz University of Technology Germany Heike Jacobsen Brandenburg University of Technology Germany Nick Kratzer ISF München Germany Wolfgang Menz ISF München Germany Kerstin Rieder Aalen University Germany G. Günter Voß Chemnitz University of Technology Germany Stephan Voswinkel Johann Wolfgang Goethe-Universitaetthe Germany Margit Weihrich Augsburg University Germany Volker Wittke University of Göttingen Germany