Managing, Controlling, and Improving Quality

Name: Managing, Controlling, and Improving Quality
Brand: John Wiley & Sons Inc
SKU: 9780471697916
Price: 172.79 EUR
Availability: InStock

★★★★★

English

By (author): Cheryl L. Jennings Cram101 Textbook Reviews Douglas C Montgomery Michele E. Pfund

Managing, controlling and improving quality is a critical activity in modern business organizations. Quality is directly linked to productivity, competitiveness, customer satisfaction, business growth, elimination of waste and other non-value added activities, and overall business success. Cycle time and throughput is just as important in a hospital emergency room as it is in a semiconductor factory. Defects and errors don't occur just in factories, they occur in transactional and service business such as banks, insurance companies, and hospitals. Even your local and state governments have a keen interest in improving service quality in operations such as issuing drivers licenses and motor vehicle registration. The U.S. Navy has had an intensive quality improvement program for many years.

This book presents an organized approach to quality management, control, and improvement. Quality problems usually are the outcome of uncontrolled or excessive variability in product or service characteristics that are critical to the customer and statistical tools and other analytical methods play an important role in solving these problems. However, these techniques need to be implemented within a management structure that will ensure success. We focus on both the management structure and the statistical and analytical tools. Our approach to organizing and presenting this material is based on many years of teaching, research, and professional practice across a wide range of business and industrial settings.

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A01=Cheryl L. JenningsA01=Cram101 Textbook ReviewsA01=Douglas C MontgomeryA01=Michele E. PfundAge Group_UncategorizedAuthor_Cheryl L. JenningsAuthor_Cram101 Textbook ReviewsAuthor_Douglas C MontgomeryAuthor_Michele E. Pfundautomatic-updateCategory1=Non-FictionCategory=KJMQCOP=United StatesDelivery_Delivery within 10-20 working daysLanguage_EnglishPA=AvailablePrice_€100 and abovePS=Activesoftlaunch

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Product Details

Weight: 1134g
Dimensions: 208 x 257mm
Publication Date: 29 Apr 2010
Publisher: John Wiley & Sons Inc
Publication City/Country: United States
Language: English
ISBN13: 9781618120984

About Cheryl L. JenningsCram101 Textbook ReviewsDouglas C MontgomeryMichele E. Pfund

DOUGLAS C. MONTGOMERY PhD is Regents Professor of Industrial Engineering and Statistics at Arizona State University. Dr. Montgomery is a Fellow of the American Statistical Association the American Society for Quality the Royal Statistical Society and the Institute of Industrial Engineers and has more than thirty years of academic and consulting experience. He has devoted his research to engineering statistics specifically the design and analysis of experiments statistical methods for process monitoring and optimization and the analysis of time-oriented data. Dr. Montgomery is the coauthor of Generalized Linear Models: With Applications in Engineering and the Sciences Second Edition and Introduction to Time Series Analysis and Forecasting both published by Wiley.