In challenging times, companies must serve their customers faster and more efficiently. This makes improving your business processes more critical than ever. In this book, you'll learn key steps for carrying out a business process improvement initiative, including how to: -Plan a business process improvement initiative -Analyze and redesign a current process that needs improvement -Obtain the resources needed to change a process -Develop a systematic approach for creating and implementing change
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Product Details
Weight: 113g
Dimensions: 127 x 177mm
Publication Date: 01 Aug 2010
Publisher: Harvard Business Review Press
Publication City/Country: United States
Language: English
ISBN13: 9781422129739
About Harvard Business ReviewHarvard Business School PressMathieu Manent
About Pocket Mentors The Pocket Mentor series offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy tools self-tests and real life examples to help you identify strengths and weaknesses and hone critical skills. Whether you're at your desk in a meeting or on the road these portable guides enable you to tackle the daily demands of your work with greater speed savvy and effectiveness. Meet Your Mentor Mark McDonald PhD is a leading researcher and practitioner of business process design and business architecture. He is currently Head of Research for Gartner Executive Programs.