Serving Patrons with Disabilities
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B01=Kodi Laskin
Category1=Non-Fiction
Category=GLC
COP=United States
Delivery_Delivery within 10-20 working days
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Language_English
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Price_€20 to €50
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Product details
- ISBN 9780838937310
- Weight: 177g
- Dimensions: 152 x 229mm
- Publication Date: 28 Feb 2023
- Publisher: American Library Association
- Publication City/Country: US
- Product Form: Paperback
- Language: English
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Ensuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness, offering readers practical, to-the-point information and guidance that complies with the Americans with Disabilities Act (ADA). Its contributors showcase real-world stories and viewpoints that illustrate ways to provide excellent customer service and a safe environment to all patrons regardless of ability. Readers will learn about
- bridging the gap between people with disabilities and those without, through empathy, patience, and understanding;
- techniques for training staff and overcoming discomfort;
- making your library accessible for people with mobility issues;
- how to interact with and assist a person with limited sight or hearing;
- guidance for interacting with a service animal handler;
- advice on library programming for people with learning differences; and
- best practices for effective service to patrons who use a speech assistance device.
