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A01=Anton De Young
A01=Stafford Vaughan
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Age Group_Uncategorized
Author_Anton De Young
Author_Stafford Vaughan
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Category1=Non-Fiction
Category=KJSU
COP=United States
Delivery_Delivery within 10-20 working days
Language_English
PA=Available
Price_€20 to €50
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Practical Zendesk Administration 2ed

★★★★★
★★★★★

English

By (author): Anton De Young Stafford Vaughan

Implementing the Zendesk customer service software as part of your company's operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company's needs and processes. Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, you?ll be able to determine the best way to put Zendesk's vast potential to work for your company. Apply custom branding to your user-facing support portal Mitigate risk by implementing various Zendesk security features Manage profiles and permissions for users, agents, and administrators Create tickets from email, voice, chat, feedback tabs, and social media Capture and classify help requests through standard and custom fields Use techniques to build an efficient agent support process Automate your business rules in Zendesk to streamline your workflow Provide your customers with self-service support See more
€26.99
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A01=Anton De YoungA01=Stafford VaughanAge Group_UncategorizedAuthor_Anton De YoungAuthor_Stafford Vaughanautomatic-updateCategory1=Non-FictionCategory=KJSUCOP=United StatesDelivery_Delivery within 10-20 working daysLanguage_EnglishPA=AvailablePrice_€20 to €50PS=Activesoftlaunch
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Product Details
  • Weight: 312g
  • Dimensions: 186 x 235mm
  • Publication Date: 24 Jun 2014
  • Publisher: O'Reilly Media
  • Publication City/Country: United States
  • Language: English
  • ISBN13: 9781491900697

About Anton De YoungStafford Vaughan

Stafford Vaughan started computer programming at an early age. He grew up near Sydney Australia and found his first job at CustomWare a software services company that specializes in the technology of fast growing software companies. In his time at CustomWare Stafford has personally established the training departments of several companies including Zendesk Atlassian and GoodData and authored several of the official training programs for software products including Zendesk JIRA Confluence GreenHopper and GoodData. As an educator Stafford has delivered training sessions to more than a thousand organizations in 15 countries including NASA the Pentagon the United Nations in Geneva Harvard University Stanford Graduate School of Business Groupon the US Department of Commerce Sun Microsystems and Wells Fargo Bank. Stafford holds a Bachelor of Software Engineering degree from the University of Newcastle he is a CompTIA Certified Technical Trainer (CTT+) a Sun Certified Programmer for the Java 2 Platform (Standard Edition 5.0) a Microsoft Certified Application Specialist (PowerPoint 2007) and an Adobe Certified Expert (Photoshop CS5). Stafford currently lives in San Francisco and works in Silicon Valley. In his spare time he is a keen hiker and serves as a volunteer mentor at the San Francisco SPCA.

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