The Trade Technicians Soft Skills Manual

Name: The Trade Technicians Soft Skills Manual
Brand: Cengage Learning Inc
SKU: 9781111313814
Price: 35.09 EUR
Availability: InStock

★★★★★

English

By (author): Steve Coscia

Learning to express yourself in a positive and professional way can be an art-form. THE TRADE TECHNICIAN'S SOFT SKILLS MANUAL, teaches these important soft skills with line drawings, photographs, and anecdotes from real case studies. This approach makes the subject area approachable while engaging the reader. The anecdotes are followed by explanations of proven service behaviors, along with proven standards, practice tips, forms, documents and checklists complete the text to teach technicians the fine art of customer service. Based on more than 30 years of studies and field research, this text teaches the skills needed for a trade technician to advance in their careers and differentiate themselves from others in their field. THE TRADE TECHNICIAN'S SOFT SKILLS MANUAL is written by Steve Coscia, a motivational speaker who managed a technical support team for more than 20 years and has used these techniques and practices to advance his own career as an industry expert. See more

€35.09

€38.99

Save 10%

Quantity

A01=Steve CosciaAge Group_UncategorizedAuthor_Steve Cosciaautomatic-updateCategory1=Non-FictionCategory=KJSUCategory=TNKHCOP=United StatesDelivery_Delivery within 10-20 working daysIncLanguage_EnglishPA=To orderPrice_€20 to €50PS=Activesoftlaunch

Delivery/Collection within 10-20 working days

Product Details

Weight: 160g
Dimensions: 152 x 229mm
Publication Date: 10 Mar 2011
Publisher: Cengage Learning Inc
Publication City/Country: United States
Language: English
ISBN13: 9781111313814

About Steve Coscia

Steve Coscia helps companies make more money through increased customer retention up selling and reduced on-the-job-stress. Steve is the most widely published and quoted authorities in the customer service industry. He wrote the HVAC Customer Service Handbook along with a customer service college curriculum for trade school students which is taught throughout the United States and Canada. Each year thousands of professionals benefit from Steve's seminars speeches e-learning videos books and online newsletter. Steve conducted the customer service industry's first study of stress and the causes of stress along with the most common manifestations of post-stress behavior. This keen mastery of the physiological behavior differentiates him and it benefits his clients. Steve is that past president of the National Speakers Association's Mid-Atlantic Chapter. He resides in the Philadelphia area with his wife Veronica and their son Michael. He ran the Marine Corps Marathon in 1991 and he ran the Philadelphia half-marathon five times. When is not writing or speaking Steve enjoys motorcycles bicycles and kayaking he loves the outdoors. Go to www.coscia.com to learn about Steve's innovative customer service strategies.