Customer Services

This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to qual...

Customer management has taken on entirely new forms since digitalization. This brand-new CRM book is dedicated to the latest approaches that domina...

The perception of airports by tourists and business travellers alike, has dramatically improved over the last 25 years. This is partly due to the m...

Sales leadership essentials for an era of rapidly advancing digital technology.Managing an effective sales organization is key to revenue generatio...

In a world where consumers expect moreinstantly and seamlesslypersonalization is a strategic imperative.Consumers want personalized experiences, bu...

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this inno...

A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proac...

With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their custome...