Customer Services

Dr. Rich has been featured on ABC, NBC, CBS, & FOX The Smile Prescription isnt just a book to read, its a Smile Prescription to take and master...

Marketing has become the dominant connecting mode of expression between business and non-business organisations and customers and consumers. Howeve...

Do you dream of a bigger business, leaving your W-2 for your own thing or advancing your marketing or sales career? Customers are the Answer to Eve...

Creating a unique value for your customers is crucial if you want to differentiate in an overcrowded market. To do so, you need to define a powerfu...

Customer EXperience (CEX) is hot! Nowadays, its getting increasingly hard for companies to be distinctive through the products they offer. So it is...

What is a luxury customer experience and how can luxury brands best use emerging technologies in order to create truly unique, high-end experiences...

What is a luxury customer experience and how can luxury brands best use emerging technologies in order to create truly unique, high-end experiences...

*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success ladder? Do you...

Learn how to make your customers happy and improve your business! The six key steps give you all the tools you need to give your customers the sati...

Understand the impact of a global ageing population on how products are bought, and the effect this has on how to market and advertise these produc...

Hello! And Every Little Thing that Matters will transform the way businesses interact with customers delivering a big impact with small ideas. Imp...

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and glo...

CRM Systems in Industrial Companies contributes new knowledge on Customer Relationship Management (CRM) in the field of industrial marketing. Based...

Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to ex...

With their word-of mouth advocacy of products or brands, superpromoters influence us and how we buy with the power of enthusiasm. Business managers...

Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing tren...

Explains how all institutions have to turn their relationship with stakeholders into a 'social' one, which involves designing new Trust and Engagem...

Superfans aren't just for pop stars and NBA teams. What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptor...

People matter most. Everyone knows that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid em...

Everywhere we turn, brands and organizations are under fire for failing to treat their customers with respect and dignity. And increasingly, consum...