Customer Services
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Save 12% Customer Experience Innovation: How to Get a Lasting Market Edge
Robert DewCurrent price €35.19Original price €39.99Companies who invest in successful Customer eXperience (CX) innovation stand out from the crowd. Markets tend to reward these companies because it ...
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The Customer Success Professional''s Handbook: How to Thrive in One of the World''s Fastest Growing Careers--While Driving Growth For Your Company
Ashvin VaidyanathanCurrent price €28.79Original price €31.99The definitive Customer Success Manager How-To-Guide for the CSM profession from Gainsight, who brought you the market-leading Customer Success The...
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Save 10% Services Marketing and Customer Relationship Management
Dinesh KumarCurrent price €110.69Original price €122.99CRM enables businesses to build lasting relationships with both new and existing customers, while optimizing corporate efficiency. This book explor...
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Save 10% A Guide to Customer Service Skills for the Service Desk Professional
Donna KnappCurrent price €80.99Original price €89.99The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk profession...
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My Life in the Ragtrade: An honest snapshot of the golden days of the Australian clothing trade
Fred WilkinsonCurrent price €16.10Original price €18.50Current price €16.10Original price €18.50Save 13% -
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Voiceless Customer: Why Customers Leave
Fabiola Corvera-StimelingCurrent price €16.71Original price €18.99Current price €16.71Original price €18.99Save 12% -
Save 10% The World of Customer Service
Pattie GibsonCurrent price €83.69Original price €92.99Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentatio...
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Save 10% Finishing Touch, The: How to Build World-Class Customer Service
Tony CramCurrent price €30.59Original price €33.99Concise, realistic and very readable, this book is packed with insightful thinking for service excellence Alan Parker Chief Executive Officer Whitb...
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Save 12% Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills
Jeff ToisterCurrent price €12.31Original price €13.99Current price €12.31Original price €13.99Save 12% -
Save 12% The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises
Jeff ToisterCurrent price €15.83Original price €17.99Current price €15.83Original price €17.99Save 12% -
Save 12% The Entrepreneur''s Guide to Customer Development: A Cheat Sheet to The Four Steps to the Epiphany
Brant CooperCurrent price €17.59Original price €19.99Current price €17.59Original price €19.99Save 12% -
Save 18% Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media
Dan GingissCurrent price €11.47Original price €13.99Current price €11.47Original price €13.99Save 18% -
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Executive Engagement Strategies: How to Have Conversations and Develop Relationships that Build B2B Business
Bev BurgessCurrent price €36.95Original price €41.99Win the attention of high-level decision makers in large corporations; spark their interest and earn their trust to achieve long-term, sustainable ...
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Save 12% Natural Business Development: Unleash your peoples potential to spot opportunities, develop new business and grow revenue
Isobel RimmerCurrent price €16.28Original price €18.50Current price €16.28Original price €18.50Save 12% -
Save 12% Once Upon a Time in Small Business: A collection of bite-sized business stories to help you live life by your rules
Lee McCaffrey KrupaCurrent price €16.71Original price €18.99Current price €16.71Original price €18.99Save 12% -
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Brilliant Customer Service
Debra StevensCurrent price €16.28Original price €18.50Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers ...
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Brilliant Customer Service
Debra StevensCurrent price €17.99Original price €19.99Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers ...
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Save 12% A simple guide to Technical Sales and Field Application Engineering: Key steps, shortcuts, and tips for how to have a prosperous career in Sales Engineering
Russel WilliamsonCurrent price €32.12Original price €36.50Current price €32.12Original price €36.50Save 12% -
Save 10% The Human Experience: How to make life better for your customers and create a more successful organization
John SillsCurrent price €23.85Original price €26.50The essential guide to creating a successful organization by making things easier, better and more straightforward for your customers. Leadership ...
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How Can I Help You?: 5 Mistakes to Avoid in Customer Service
Debashis SarkarCurrent price €15.65Original price €17.99Current price €15.65Original price €17.99Save 13% -
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Beyond Brand: Why it''s the experience that causes people to fall in love with your brand!
Craig McVoyCurrent price €16.28Original price €18.50Current price €16.28Original price €18.50Save 12% -
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Casino Customer Service: The WIN WIN Game
Michele ComeauCurrent price €29.91Original price €33.99A guide to customer service in the casino industry in which the authors argue that investments in customer service are activities in a positive-sum...
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Ten Principles Behind Great Customer Experiences, The
Matt WatkinsonCurrent price €23.85Original price €26.50Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great cus...
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Save 12% How to Start and Run a B&B, 4th Edition
Stewart WhyteCurrent price €19.35Original price €21.99Owning a B&B is the dream of many ... More and more people are considering downshifting. Buying a property that can pay for its own upkeep and ...
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Loyal: Listen or You Always Lose: A Leader''''s Guide to Winning Customer and Employee Loyalty
Aaron PainterCurrent price €22.87Original price €25.99Current price €22.87Original price €25.99Save 12% -
Save 10% Industry Matters: English for the Industrial Sector
Ken ThomsonCurrent price €29.25Original price €32.50Current price €29.25Original price €32.50Save 10% -
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Client Encounters of the Technical Kind: How to win, support and challenge customers ... methodically, with ICON9''s tools & best practices for field engineers
Andrew K BettsCurrent price €22.87Original price €25.99Current price €22.87Original price €25.99Save 12% -
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BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
Bethan BithellCurrent price €20.23Original price €22.99Packed with practical activities and planning support to help you deliver these exciting new qualifications. * A complete unit-by-unit course compa...
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Client Record Book: 120 Customers Full Page, New And Improved Design, Alphabetical Order, Great Gift For All Small Business Owners, Abstract Cover
Milliie ZoesCurrent price €15.40Original price €17.50Current price €15.40Original price €17.50Save 12% -
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Dancing the Digital Tune: The 5 Principles of Competing in a Digital World
Manish GroverCurrent price €19.35Original price €21.99Current price €19.35Original price €21.99Save 12% -
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Dancing the Digital Tune: The 5 Principles of Competing in a Digital World
Manish GroverCurrent price €15.83Original price €17.99Current price €15.83Original price €17.99Save 12%
