Organizational Theory & Behaviour

Effective customer service training covers more than niceties.Organizational profitability is threatened when staff are unable to manage customer n...

Develop training content that adheres to todays demanding standards.Master trainer Geri McArdles refresh of Training Design and Delivery makes acce...

The best organizations recognize that no leader or employee can be expert in everything, but that everyone needs to be at their best if organizatio...

Make your learning organization truly indispensable.If youre planting the seeds of improved organizational and individual effectiveness, you are a ...

Reimagine the Role of L&D in the Modern WorkplaceHow can we possibly keep up? This question is front and center in today's workplace thanks to ...

Master E-Learning Design on Your Own The clock is ticking. The new online training is due next week. You need to tweak a few activity questions, ma...

Understanding organisational politics is critical for coaches who want to bring a systemic lens to their work. This fascinating title brings this t...

The blame game, with its finger-pointing and mutual buck-passing, is a familiar feature of politics and organizational life, and blame avoidance pe...

How organizations developed in history, how they operate, and how research on them has evolvedOrganizations are all around us: government agencies,...

Managing Change in Organizations: A Practice Guide is unique in that it integrates two traditionally disparate world views on managing change: orga...

Empathic leadership has become popular across industries including the challenging domain of elite sport. This book draws on the author's relevant ...

Creativity has long been thought of as a personal trait, a gift bestowed on some and unachievable by others. While we laud the products of creativi...

An authoritative and comprehensive graduate textbook on the modern insurance sectorThe traditional role of insurers is to insure idiosyncratic risk...

Executive development programs have entered a period of rapid transformation, driven by digital disruption and a widening gap between the skills th...

The human aspect plays an important role in the social sciences. The behavior of people has become a vital area of focus in the social sciences as ...

Bronze Medal Winner, 2024 Axiom Business Book Award, Emerging Trends / AIIf you want to win an election, improve the health of a city, or thrill yo...

In A Translation Theory of Knowledge Transfer, Kjell Arne Røvik develops a new theory on the challenges of transferring and sharing knowledge acros...

Pragmatism is enjoying a renaissance in management studies and the social sciences. Once written off as amoral, relativist and opposed to the ideal...

Challenging the notion that digital media render traditional, formal organizations irrelevant, this book offers a new theory of collective action a...

Downsizing is one of the most frequently used business strategies for reducing costs, returning firms to profit or for restructuring businesses fol...

Why were the European middle classes ready to acquiesce in neo-liberalism? This book argues that upward mobility, the growth of individual and fami...

The four main tenets of life are explored in this unique new book that examines the issues that touch each executive, or for that matter, people in...