Quality Assurance & Total Quality Management

The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there i...

This book represents the porceedings of the 1989 Safety and Reliability Society Symposium held in Bath on the 11th and 12th of October on that topic.

The first step any company must take before it can begin ISO 14001 implementation is to secure 100 percent, enthusiastic commitment from top manage...

The Strategic Planning and Deployment Excellence System (SPADES) provides a path to long-term success in the environment of rapidly changing techno...

Organizations around the world are rating their improvement efforts as not producing the desired long-term results. Dr. Harringtons research indica...

Kick Down the Door of Complacency provides a new solution to an old problem: how to persuade and teach managers to enact Continuous Improvement.The...

Reliability and maintenance modeling with optimization is the most fundamental and interdisciplinary research area that can be applied to every tec...

Agile Readiness is designed to provide guidance to the manager or business leader in establishing a successful environment to enable fast moving ag...

There is often a deep disconnect between the project teams goals and those of the organization. Senior management wants profitable projects, but is...

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surv...

Over the last 25 years there has been a considerable increase in the awareness of quality related issues. In the world of business and commerce, th...

Germanys economic miracle is a widely-known phenomenon, and the world-leading, innovative products and services associated with German companies ar...

The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of ...

With business and organisations moving at an ever-faster pace and facing evermore demanding challenges, the need for efficient, succinct and produc...

Business Process Management has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactf...

Fashion buying and merchandising has changed dramatically over the last 20 years. Aspects such as the advent of new technologies and the changing n...