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Books
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Booktok Favourites
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Winning In Service Markets: Success Through People, Technology And Strategy
Jochen Wirtz
Pricing Services And Revenue Management
Jochen Wirtz
Services Marketing: People, Technology, Strategy (Eighth Edition)
Jochen Wirtz
|
Christopher Lovelock
Winning In Service Markets: Success Through People, Technology And Strategy
Jochen Wirtz
Service Quality And Productivity Management
Jochen Wirtz
Building A World Class Service Organization (Assessment Tool)
Jochen Wirtz
Intelligent Automation
Jochen Wirtz
Understanding Service Consumers
Jochen Wirtz
Positioning Services In Competitive Markets
Jochen Wirtz
Developing Service Products And Brands
Jochen Wirtz
Managing People For Service Advantage
Jochen Wirtz
Managing Customer Relationships And Building Loyalty
Jochen Wirtz
Designing Complaint Handling And Service Recovery Strategies
Jochen Wirtz
Crafting The Service Environment
Jochen Wirtz
Balancing Capacity And Demand In Service Operations
Jochen Wirtz
Intelligent Automation: Welcome To The World Of Hyperautomation: Learn How To Harness Artificial Intelligence To Boost Business & Make Our World More Human
Pascal Bornet
|
Ian Barkin
|
Jochen Wirtz
Services Marketing: People, Technology, Strategy (Ninth Edition)
Jochen Wirtz
|
Christopher Lovelock
Services Marketing: People, Technology, Strategy (Ninth Edition)
Jochen Wirtz
|
Christopher Lovelock
Designing Customer Service Processes
Jochen Wirtz
Service Marketing Communications
Jochen Wirtz
