Customer Services
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Fast Break: Creating a Customer-Centric Operating Philosophy for Automotive Service
Jim RocheCurrent price €53.09Original price €58.99Current price €53.09Original price €58.99Save 10% -
Save 17% Introduction to Metaverse: You have arrived at your definitive guide to the new digital revolution
Justin C DrewCurrent price €190.39Original price €229.39Current price €190.39Original price €229.39Save 17% -
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The Amazing Troll-man: Winding up the world...one comment at a time!
Wesley MetcalfeCurrent price €13.27Original price €15.99The Amazing Troll-Man is a collection of hilarious exchanges between one man with a mission to make us laugh and unsuspecting Facebook users with p...
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Meaningful Measurement of the Customer Experience
Greg KihlstromCurrent price €43.19Original price €47.99Current price €43.19Original price €47.99Save 10% -
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The Curated Experience: Engineering Customer Service to Build Loyalty
Amas TenumahCurrent price €12.31Original price €13.99Current price €12.31Original price €13.99Save 12% -
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Rethinking Utility Customer Care: Satisfying Your Always-Connected, Always-On Customers
Todd W ArnoldCurrent price €55.43Original price €62.99Current price €55.43Original price €62.99Save 12% -
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Clientelligence: How Superior Client Relationships Fuel Growth and Profits
Michael B RynowecerCurrent price €29.91Original price €33.99Current price €29.91Original price €33.99Save 12% -
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52+ WAYS TO FILL YOUR BEDS AND GROW YOUR CARE SERVICE
Geoffrey FairfieldCurrent price €15.40Original price €17.50Current price €15.40Original price €17.50Save 12% -
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Fired Up and Ready to Go!
Steven HarrisCurrent price €17.59Original price €19.99Top presenter and trainer Steven Harris provides a highly charged practical guide to customer service, based on the award-winning principles used b...
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The Speckled Egg Principle: Discovering, Nurturing, and Leveraging the Uniquely Gifted Leader
Carol J ClineCurrent price €15.83Original price €17.99Current price €15.83Original price €17.99Save 12% -
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The A-Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional
Cate SchreckCurrent price €20.69Original price €22.99Current price €20.69Original price €22.99Save 10% -
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Profiles in Excellence: Utility Chief Customer Officers
Penni McLean-ConnerCurrent price €55.43Original price €62.99Current price €55.43Original price €62.99Save 12% -
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If the Customer''s the Copilot, You''re in the Wrong Seat: Innovative Yet Simple Strategies to Elevate Your Customer''s Experience
Brian Samuel DennisCurrent price €21.11Original price €23.99Current price €21.11Original price €23.99Save 12% -
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The Customer-Transparent Enterprise: Beyond 20th Century Crm: How Market Leaders Are Using 21st Century Customer Transparency to Close the Brand/Custo
Dennison J DegregorCurrent price €31.24Original price €35.50Current price €31.24Original price €35.50Save 12% -
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The Interdependence of Employee and Customer Satisfaction
Yasemin MehmetCurrent price €38.71Original price €43.99Current price €38.71Original price €43.99Save 12% -
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Sticky Customer Service: Stop Churning Customers and Start Growing Your Business
Peter Lyle DeHaanCurrent price €16.28Original price €18.50Current price €16.28Original price €18.50Save 12% -
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Customer Service Excellence: Delighting your customers and your manager
Catherine MattiskeCurrent price €16.28Original price €18.50Current price €16.28Original price €18.50Save 12% -
Save 12% How to Start a Telephone Answering Service
Peter Lyle DeHaanCurrent price €34.31Original price €38.99Current price €34.31Original price €38.99Save 12% -
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The Mad Clientist''s ABCs of Client Service
Michael B RynowecerCurrent price €20.23Original price €22.99Current price €20.23Original price €22.99Save 12% -
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It''s Always Your Move: Purposeful Progress for Corporate Career Women
Kay WhiteCurrent price €14.95Original price €16.99Current price €14.95Original price €16.99Save 12% -
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Less Contact, More Impact: How to Win Buyers Trust in a Turbulent Digital World
Carolien BoomCurrent price €35.99Original price €39.99Customers today demand a highly personalised and unique purchasing experience: they require expert guidance in a purchasing process that is relevan...
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Save 15% Lean Startup: How to Work Smarter and Not Harder While Innovating Faster and Satisfying Customers
James EdgeCurrent price €31.44Original price €36.99Current price €31.44Original price €36.99Save 15% -
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Digital Leapfrogs: How technology is reshaping consumer markets in India
Vijay MahajanCurrent price €20.23Original price €22.99Current price €20.23Original price €22.99Save 12% -
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The Customer of the Future: 10 Guiding Principles for Winning Tomorrow''s Business
Blake MorganCurrent price €20.69Original price €22.99With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their custome...
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Essential Skills: A General Office Vocabulary-Building Workbook
Jennifer WilkinsCurrent price €25.08Original price €28.50Current price €25.08Original price €28.50Save 12% -
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Celebrity Service
Geoff RammCurrent price €16.28Original price €18.50Celebrity Service: discover an inspiring way to serve like never before. Your customers will love you. Your competition will not. Inside this book ...
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The Referral of a Lifetime: Never Make a Cold Call Again!
TempletonCurrent price €24.20Original price €27.50Current price €24.20Original price €27.50Save 12% -
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The Trade Technicians Soft Skills Manual
Steve CosciaCurrent price €35.09Original price €38.99Learning to express yourself in a positive and professional way can be an art-form. THE TRADE TECHNICIAN'S SOFT SKILLS MANUAL, teaches these impor...
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Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
Jeanne BlissCurrent price €26.99Original price €29.99A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched ...
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What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint
Nicholas WebbCurrent price €15.36Original price €18.50Current price €15.36Original price €18.50Save 17% -
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Raise the Bar: An Action-Based Method for Maximum Customer Reactions
Jon TafferCurrent price €14.39Original price €15.99If theres anyone who can prevent a bar or restaurant from going belly up, its Jon Taffer. Widely considered the greatest authority in the food and ...
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Beyond Pleased: Customer Service Strategy for the Entrepreneur
Theresa C Hayes MhrmCurrent price €15.75Original price €17.50Current price €15.75Original price €17.50Save 10% -
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Beyond Pleased: Customer Service Strategy Workbook for the Entrepreneur
Theresa C Hayes MhrmCurrent price €12.59Original price €13.99Current price €12.59Original price €13.99Save 10% -
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Field Service Challenges: For The Field Service Engineer, Field Service Technician, and Customer Service Representative
Peter FarkasCurrent price €24.20Original price €27.50Current price €24.20Original price €27.50Save 12%
