Customer Services
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Superconsumers: A Simple, Speedy, and Sustainable Path to Superior Growth
Eddie YoonCurrent price €26.99Original price €29.99Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they're obsessed about a ...
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The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Todays Customer
Blake MorganCurrent price €23.85Original price €26.50A leadership playbook for making customer experience a core aspect of your business.In a rapidly changing world filled with uncertainties, one thin...
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Майстерність продажів.: Перевірені стратегії та психологічні так
Кирило ФаєрCurrent price €9.89Original price €10.99Current price €9.89Original price €10.99Save 10% -
Experience Rules!: The Experience Operating System (XOS) and 8 Keys to Enable It
Diane MagersCurrent price €19.79Original price €21.99Current price €19.79Original price €21.99Save 10% -
Experience Rules!: The Experience Operating System (XOS) and 8 Keys to Enable It
Diane MagersCurrent price €28.79Original price €31.99Current price €28.79Original price €31.99Save 10% -
The Smile Prescription
Rich CastellanoCurrent price €15.73Original price €18.50Dr. Rich has been featured on ABC, NBC, CBS, & FOX The Smile Prescription isnt just a book to read, its a Smile Prescription to take and master...
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The Dominant Influence of Marketing in the 21st Century: The Marketing Leviathan
Palgrave MacmillanCurrent price €50.39Original price €55.99Marketing has become the dominant connecting mode of expression between business and non-business organisations and customers and consumers. Howeve...
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Customers are the Answer to Everything: How to Get and Keep all the Customers Your Business Wants
Chris WilliamsCurrent price €16.65Original price €18.50Do you dream of a bigger business, leaving your W-2 for your own thing or advancing your marketing or sales career? Customers are the Answer to Eve...
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Do B2B Better: Drive Growth Through Game-Changing Customer Experience
Jim TincherCurrent price €17.99Original price €19.99Current price €17.99Original price €19.99Save 10% -
Do B2B Better: Drive Growth Through Game-Changing Customer Experience
Jim TincherCurrent price €28.79Original price €31.99Current price €28.79Original price €31.99Save 10% -
The Umami Strategy: Stand Out by Mixing Business with Experience Design
Aga SzóstekCurrent price €29.25Original price €32.50Creating a unique value for your customers is crucial if you want to differentiate in an overcrowded market. To do so, you need to define a powerfu...
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CEX Sells: New Inspiration for Valuable Customer Experiences
Beate van DongenCurrent price €35.09Original price €38.99Customer EXperience (CEX) is hot! Nowadays, its getting increasingly hard for companies to be distinctive through the products they offer. So it is...
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The Future of Luxury Customer Experience: How to Create High-Value, Personalized Omnichannel Experiences
Kogan Page LtdCurrent price €126.89Original price €140.99What is a luxury customer experience and how can luxury brands best use emerging technologies in order to create truly unique, high-end experiences...
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The Future of Luxury Customer Experience: How to Create High-Value, Personalized Omnichannel Experiences
Kogan Page LtdCurrent price €44.99Original price €49.99What is a luxury customer experience and how can luxury brands best use emerging technologies in order to create truly unique, high-end experiences...
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Mastering the Virtual Sale: 7 Strategies to Explode Your Business in the New Economy
Kerry JohnsonCurrent price €24.75Original price €27.50Current price €24.75Original price €27.50Save 10% -
Mastering the Virtual Sale: 7 Strategies to Explode Your Business in the New Economy
Kerry JohnsonCurrent price €17.99Original price €19.99Current price €17.99Original price €19.99Save 10% -
The Customer Success Pioneer: The first 12 months of your journey into growth
Kellie LucasCurrent price €17.99Original price €19.99*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success ladder? Do you...
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21st Century Business: Customer Service, Student Edition
Career Solutions Training GroupCurrent price €46.79Original price €51.99The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greatest flexibility to deliver business con...
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Matrisez Votre E-Rputation: Les Cls d''un Personal Branding Russi l''re Numrique
Ornella TchuenteCurrent price €14.39Original price €15.99Current price €14.39Original price €15.99Save 10% -
Six Steps to Customer Happiness
Mark PriceCurrent price €14.39Original price €15.99Learn how to make your customers happy and improve your business! The six key steps give you all the tools you need to give your customers the sati...
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Project Dynamics: Moving Beyond Time, Scope and Budget for Successful Customer Project Management
Shane AnastasiCurrent price €23.39Original price €25.99Current price €23.39Original price €25.99Save 10% -
The Winning Side of the Ask: The Heart and Skills of the Donor-Centric Professional Fundraiser
Eric K HogueCurrent price €23.39Original price €25.99Current price €23.39Original price €25.99Save 10% -
Building Strong Brands and Engaging Customers With Sound
IGI GlobalCurrent price €156.59Original price €173.99Current price €156.59Original price €173.99Save 10% -
The Art of Selling: Learn How to Build Trust, Increase Sales, Drive Revenue and Create Customer for Life
Pradip DasCurrent price €23.39Original price €25.99Current price €23.39Original price €25.99Save 10% -
Marketing to the Ageing Consumer: The Secrets to Building an Age-Friendly Business
D. StroudCurrent price €61.19Original price €67.99Understand the impact of a global ageing population on how products are bought, and the effect this has on how to market and advertise these produc...
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Hello!: And Every Little Thing That Matters
Kate EdwardsCurrent price €28.79Original price €31.99Hello! And Every Little Thing that Matters will transform the way businesses interact with customers delivering a big impact with small ideas. Imp...
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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies
Philipp KlausCurrent price €50.39Original price €55.99Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and glo...
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CRM Systems in Industrial Companies: Intra- and Inter-Organizational Effects
A. PernaCurrent price €92.69Original price €102.99CRM Systems in Industrial Companies contributes new knowledge on Customer Relationship Management (CRM) in the field of industrial marketing. Based...
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Breaking Through, 2nd Edition: Implementing Disruptive Customer Centricity
S. VandermerweCurrent price €50.39Original price €55.99Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to ex...
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The Superpromoter: The Power of Enthusiasm
R. VogelaarCurrent price €50.39Original price €55.99With their word-of mouth advocacy of products or brands, superpromoters influence us and how we buy with the power of enthusiasm. Business managers...
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Customer Experience: Future Trends and Insights
C. ShawCurrent price €50.39Original price €55.99Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing tren...
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Trust, Social Relations and Engagement: Understanding Customer Behaviour on the Web
D. PaduaCurrent price €92.69Original price €102.99Explains how all institutions have to turn their relationship with stakeholders into a 'social' one, which involves designing new Trust and Engagem...
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Creating Superfans: How To Turn Your Customers Into Lifelong Advocates
Brittany HodakCurrent price €24.75Original price €27.50Superfans aren't just for pop stars and NBA teams. What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptor...
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Out Care the Competition: Fine tuning culture for sustainable success
Diane Serbin HopkinsCurrent price €17.99Original price €19.99Current price €17.99Original price €19.99Save 10% -
Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (paperback)
James ParkerCurrent price €23.39Original price €25.99People matter most. Everyone knows that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid em...
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Leveraging ChatGPT and Artificial Intelligence for Effective Customer Engagement
IGI GlobalCurrent price €156.59Original price €173.99Current price €156.59Original price €173.99Save 10% -
Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence: #Customer Service Excellence #Help Desk Training #Effective Communication Skills #Telephone Etiquette
Gerard AsseyCurrent price €12.59Original price €13.99Current price €12.59Original price €13.99Save 10% -
The Dark Secrets of Marketing That Could Put You Out of Business
Cameron FieldsCurrent price €25.65Original price €28.50Current price €25.65Original price €28.50Save 10% -
Marketplace Dignity: Transforming How We Engage with Customers Across Their Journey
Cait LambertonCurrent price €21.59Original price €23.99Everywhere we turn, brands and organizations are under fire for failing to treat their customers with respect and dignity. And increasingly, consum...
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Marketplace Dignity: Transforming How We Engage with Customers Across Their Journey
Cait LambertonCurrent price €51.29Original price €56.99Everywhere we turn, brands and organizations are under fire for failing to treat their customers with respect and dignity. And increasingly, consum...
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42 Rules for Planning AI in Your Contact Center: An overview of how to plan for artificial intelligence and prepare your data in your contact center
Geoffrey A BestCurrent price €19.79Original price €21.99Current price €19.79Original price €21.99Save 10% -
Connecting With Consumers Through Effective Personalization and Programmatic Advertising
IGI GlobalCurrent price €149.39Original price €165.99Current price €149.39Original price €165.99Save 10% -
From Heart to Bottom Line: Master Alignment for Business Success
Odette de BeerCurrent price €42.29Original price €46.99Current price €42.29Original price €46.99Save 10% -
The Language of Trust: Selling Ideas in a World of Skeptics
David SaylorCurrent price €21.59Original price €23.99What to Say, How to Say It, Why It Matters If you're trying to sell something-whether it's a product, a service, or an idea-you are facing a new...
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Consumer Rights & Protection in India
Dr Mohammed Kamalun NabiCurrent price €62.09Original price €68.99Current price €62.09Original price €68.99Save 10% -
What Should We Do?: How to Win Clients, Double Profit & Grow Your Home Service Sales
Joe CrisaraCurrent price €22.53Original price €26.50Current price €22.53Original price €26.50Save 15% -
Customer Communities: Engage and Retain Customers to Build the Future of Your Business
Nick MehtaCurrent price €28.79Original price €31.99Make community building your ultimate business growth strategy In Customer Communities: Engage and Retain Customers to Build the Future of Your Bus...
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