Customer Services

Superfans aren't just for pop stars and NBA teams. What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptor...

People matter most. Everyone knows that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid em...

Everywhere we turn, brands and organizations are under fire for failing to treat their customers with respect and dignity. And increasingly, consum...

Everywhere we turn, brands and organizations are under fire for failing to treat their customers with respect and dignity. And increasingly, consum...

What to Say, How to Say It, Why It Matters If you're trying to sell something-whether it's a product, a service, or an idea-you are facing a new...

Manufacturers have for too long been myopic; trying to cost-reduce their way to market leadership. This book is about switching from an inward-cen...

A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management...

Predictions about the future are always tricky. But there is one prediction that author Rob Bernshteyn is quite confident in making: Across a host ...

The answer to remaining competitive and keeping steady growth for your business is not ground-breaking, business-altering innovations, but by simpl...

This new title offers fresh insight for people considering or managing their careers in service organizations. Its focus is on customer service fro...

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people ne...

A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management...

'Put this on your bookshelf and in your classroom! This is a comprehensive guide to understanding and managing customer relationships from two top ...

Use this bestselling and practical guide to steer you through how to create exceptional customer experience for the modern B2B consumer. This new e...

If you dont offer great customer experience, your main competitors will take away 50% of your business. Period.Gone are the days in which businesse...

Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the...

Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a...

You've Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing.The customer landscape has tra...

You've Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing.The customer landscape has tra...

YOUR CUSTOMERS ARE ANGRY. VERY ANGRY! The turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesses...

Level 3: Customer Service Specialist has been designed and written to support those studying for the Level 3 Customer Service Specialist Apprentice...

Practical, real-world sales advice you can apply immediately to improve your numbers In Coffee's For Closers: The Best Real Life Sales Book Youll E...

This helpful resource shows you how to transform unconvincing messages into compelling copy. The new rules for persuasive messaging. When it comes ...

Lead Right for Your Companys Type will help you find the best strategies for success for your unique business.Every year, businesses needlessly fai...

The lucrative market of lifelong learning is one author Jeff Cobb has gained decades of experience working in as an entrepreneur and adviser. In th...

In the continuously changing landscape of modern consumerism, the issue of consumer safety stands as a critical global issue for many people. From ...

The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world whe...