Customer Services

Everywhere we turn, brands and organizations are under fire for failing to treat their customers with respect and dignity. And increasingly, consum...

What to Say, How to Say It, Why It Matters If you're trying to sell something-whether it's a product, a service, or an idea-you are facing a new...

Manufacturers have for too long been myopic; trying to cost-reduce their way to market leadership. This book is about switching from an inward-cen...

A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management...

Predictions about the future are always tricky. But there is one prediction that author Rob Bernshteyn is quite confident in making: Across a host ...

The answer to remaining competitive and keeping steady growth for your business is not ground-breaking, business-altering innovations, but by simpl...

This new title offers fresh insight for people considering or managing their careers in service organizations. Its focus is on customer service fro...

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people ne...

A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management...

'Put this on your bookshelf and in your classroom! This is a comprehensive guide to understanding and managing customer relationships from two top ...

Use this bestselling and practical guide to steer you through how to create exceptional customer experience for the modern B2B consumer. This new e...

If you dont offer great customer experience, your main competitors will take away 50% of your business. Period.Gone are the days in which businesse...

Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the...