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A01=Adam Lawrence
A01=Jakob Schneider
A01=Marc Stickdorn
A01=Markus Edgar Hormess
Age Group_Uncategorized
Age Group_Uncategorized
Author_Adam Lawrence
Author_Jakob Schneider
Author_Marc Stickdorn
Author_Markus Edgar Hormess
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Category1=Non-Fiction
Category=KJSU
Category=UGB
Category=UMW
Category=UYZG
COP=United States
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Language_English
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Price_€20 to €50
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This Is Service Design Methods: A Companion to This Is Service Design Doing

★★★★★
★★★★★

English

By (author): Adam Lawrence Jakob Schneider Marc Stickdorn Markus Edgar Hormess

In this book, youll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the print version of the method companion to the book This Is Service Design Doing (#TiSDD). It includes the same content that you can find free on the book website, tisdd.com, but nicely revisualized and presented in a professional bound format. Caveat: While methods are the building blocks of a service design process, owning a pile of bricks does not make you an architect or even a bricklayer. Success in doing service design certainly requires a mastery of these methods. However, you must also be able to combine them into a process that fits the context and needs of your organization and guide people through this new way of working. This book only contains the building blocksthe methods. It doesnt detail how to assemble them into a cohesive design process or how to plan or manage it. Neither does it describe why people should invest in service design nor explain how to bring service design to life in your organization. For all of this (and more), please read This Is Service Design Doing. See more
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A01=Adam LawrenceA01=Jakob SchneiderA01=Marc StickdornA01=Markus Edgar HormessAge Group_UncategorizedAuthor_Adam LawrenceAuthor_Jakob SchneiderAuthor_Marc StickdornAuthor_Markus Edgar Hormessautomatic-updateCategory1=Non-FictionCategory=KJSUCategory=UGBCategory=UMWCategory=UYZGCOP=United StatesDelivery_Delivery within 10-20 working daysLanguage_EnglishPA=AvailablePrice_€20 to €50PS=Activesoftlaunch
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Product Details
  • Dimensions: 232 x 187mm
  • Publication Date: 31 Aug 2018
  • Publisher: O'Reilly Media
  • Publication City/Country: United States
  • Language: English
  • ISBN13: 9781492039594

About Adam LawrenceJakob SchneiderMarc StickdornMarkus Edgar Hormess

Marc Stickdorn is a trainer and consultant for service design thinking from Germany. With a background in strategic management and information systems he supports organisations to build up knowledge in the field of service design and helps them to sustainably integrate service design into their structures. Marc guest lectures at various business and design schools and co-founded smaply a software company developing web-based solutions to sustainably implement service design in organisations. Recently he co-founded ExperienceFellow a tool to gain genuine customer insights through mobile ethnography. Marc is editor and co-author of the seminal service design book This is Service Design Thinking. Markus Edgar Hormess is a service innovator and organisational consultant from Germany. For years the qualified scientist has worked in telecommunication engineering banking and IT fields helping companies to innovate complex services while creating business value. He is co-founder and partner of WorkPlayExperience and award-winning co-initiator of the Global Service Jam - the world's biggest ever service design and design thinking event (so far) as well as two spin-off jams the Global Sustainability Jam and the Global GovJam. Together with Marc and Adam he is teaching service design at leading universities and business schools - like the MBA program at IE Business School Madrid or the School of Architecture and Design in Oslo (AHO). Adam Lawrence is a customer experience consultant comedian and actor with a background in psychology and the global automotive industry. For years he has used expertise gained in the world of theater film and storytelling to help organisations understand human needs become more creative and innovate faster. Adam is co-founder of WorkPlayExperience a service design company with a uniquely theatrical approach. He is the award-winning co-initiator of the Global Service Jam - the world's biggest ever service design and design thinking event (so far) as well as two spin-off jams the Global Sustainability Jam and the Global GovJam. Jakob Schneider is an award-winning communication and service designer from Germany. He is partner and creative director of the design agency KD1. Among others he won a Red Dot Award and the prestigious Best of Show award at the European Design Awards 2011. He guest-lectures service design at design schools regularly gives talks and workshops on service design. He co-founded both Smaply and ExperienceFellow and is the leading designer of both companies. Jakob is designer co-editor and co-author of the seminal service design book This is Service Design Thinking

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