A01=Steven Van Belleghem
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Author_Steven Van Belleghem
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Business
Category1=Non-Fiction
Category=KJSP
Category=KJSU
Category=RNU
Climatechange
Consumer
COP=Belgium
Customer
Customerrelations
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eq_business-finance-law
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Forbesmagazine
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Language_English
Mobility
Newtechnologies
PA=Available
Price_€20 to €50
PS=Active
Relationships
Revolution
softlaunch
Sustainable
Sustainablesuccess
Product details
- ISBN 9789401470353
- Weight: 657g
- Dimensions: 170 x 240mm
- Publication Date: 02 Oct 2020
- Publisher: Lannoo Publishers
- Publication City/Country: BE
- Product Form: Paperback
- Language: English
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How can you stay relevant for your customers? The answer is a
combination of the following three factors: technology, personal
involvement and social commitment. The past ten years have been marked
by the arrival of 4G, mobile services, and robotics. These technologies
have brought about a revolution in the field of customer experience and
in the future, this will evolve even further. As a company, you will
have to take a more active part in the personal life journey of your
customers. This opens up the opportunity to tackle, together with your
customer, concrete social world problems, including climate change,
mobility, and health care. Customers increasingly seek out companies
that do good for both themselves, and the world.
Steven Van Belleghem is an expert in customer
centricity in a digital world. He is a highly sought-after speaker for
congresses, company meetings and events all over the world. Steven is
also partner consultancy company Nexxworks, co-founder of Zembro and of
content creation bureau Snackbytes.
