Customer Services

In nearly all sectorsespecially those that are service relatedanew business agenda is emerging that is changing the landscape of customer experienc...

Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate ...

Scoring Points is the compelling and dramatic inside story, told from a project point of view, of how the Tesco Clubcard was conceived, launched an...

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Even...

In this book, youll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guid...

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Prin...

Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unf...

As a leader in your organization, you will be very familiar with your organizations key financial statements and monthly management reports. You ma...

Win the attention of high-level decision makers in large corporations; spark their interest and earn their trust to achieve long-term, sustainable ...

Despite businesses often being based on creating desirable experiences, products and services for consumers, many fail to consider the end user in ...

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high...

Sales Isnt a Rat RaceIts a Treasure Hunt.The question ishow do you get to the treasure? With over thirty years of sales experiencefrom owning his o...

Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add th...

Despite businesses often being based on creating desirable experiences, products and services for consumers, many fail to consider the end user in ...

As a leader in your organization, you will be very familiar with your organizations key financial statements and monthly management reports. You ma...

Understand the Keys to Client Acquisition and Lasting Relationships#1 New Release in Marketing and Consumer Behavior, and Customer RelationsMaking ...

The Journey Mapping Playbook: A practical guide to preparing, facilitating andunlocking the value of customer journey mapping A valuable guide in ...

Companies who invest in successful Customer eXperience (CX) innovation stand out from the crowd. Markets tend to reward these companies because it ...

CRM enables businesses to build lasting relationships with both new and existing customers, while optimizing corporate efficiency. This book explor...

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk profession...

Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentatio...

Concise, realistic and very readable, this book is packed with insightful thinking for service excellence Alan Parker Chief Executive Officer Whitb...

The essential guide to creating a successful organization by making things easier, better and more straightforward for your customers. Leadership ...