Customer Services
-
Plan de marketing. Diseo, implementacin y control
Ricardo Hoyos BallesterosCurrent price €21.59Original price €23.99Current price €21.59Original price €23.99Save 10% -
Leading the Customer Experience: Inspirational Service Leadership
Sarah CookCurrent price €41.39Original price €45.99Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisations strategic aims a...
View full detailsCurrent price €41.39Original price €45.99Save 10% -
Satellite Marketing: Using Social Media to Create Engagement
Kevin PopovicCurrent price €170.09Original price €188.99Satellite marketing uses multiple social media sites as a series of marketing sub-stations or satellites. Each satellite is a stand-alone marketing...
View full detailsCurrent price €170.09Original price €188.99Save 10% -
Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications
Art WeinsteinCurrent price €61.19Original price €67.99First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and organizational res...
View full detailsCurrent price €61.19Original price €67.99Save 10% -
Customer-First CRM: Develop and Execute Strategies that Elevate Customer Relationships, Enhance Customer Loyalty, and Outperform Your Competitors
Nl SandersonCurrent price €23.39Original price €25.99Current price €23.39Original price €25.99Save 10% -
The Values Economy: How to Deliver Purpose-Driven Service for Sustained Performance
Alan WilliamsCurrent price €17.99Original price €19.99We live in extraordinary economic times - volatile, uncertain, complex and ambiguous. In the service sector, many traditional approaches are no lon...
View full detailsCurrent price €17.99Original price €19.99Save 10% -
false hustle: Transforming Customer Experience from Illusion to Impact
Thomas Anthony LairdCurrent price €16.19Original price €17.99Current price €16.19Original price €17.99Save 10% -
Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications
Art WeinsteinCurrent price €170.09Original price €188.99First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and organizational res...
View full detailsCurrent price €170.09Original price €188.99Save 10% -
The Internet and the Customer-Supplier Relationship
Stefano RonchiCurrent price €120.59Original price €133.99This title was first published in 2003. An exhaustive and synthetic framework for the use of Internet tools in customer-supplier relationships is o...
View full detailsCurrent price €120.59Original price €133.99Save 10% -
User Experience Management: Essential Skills for Leading Effective UX Teams
Arnie LundCurrent price €31.49Original price €34.99User Experience Management: Essential Skills for Leading Effective UX Teams deals with specific issues associated with managing diverse user experi...
View full detailsCurrent price €31.49Original price €34.99Save 10% -
Slodka strona Japonii: Japoński biznes slodyczy - jak zbudowac wlasną markę i czerpac zyski z Wagashi
Ben Tou PlCurrent price €10.79Original price €11.99Current price €10.79Original price €11.99Save 10% -
The Power of Trust: How Top Companies Build, Manage and Protect It
Natalie Doyle OldfieldCurrent price €21.59Original price €23.99Current price €21.59Original price €23.99Save 10% -
Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Carolyn BluntCurrent price €23.39Original price €25.99Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day ca...
View full detailsCurrent price €23.39Original price €25.99Save 10% -
Service Management Principles for Hospitality & Tourism in the Age of Digital Technology
David SolnetCurrent price €42.29Original price €46.99Current price €42.29Original price €46.99Save 10% -
Raving Patients: The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients
Dr. Len TauCurrent price €30.59Original price €33.99In Raving Patients, Dr. Len Tau, a practicing dentist in Philadelphia and online reputation specialist, shares simple tips and best practices to be...
View full detailsCurrent price €30.59Original price €33.99Save 10% -
Customer Experience: Vom Produkt zum Erlebnis
Stefan VossCurrent price €16.19Original price €17.99Current price €16.19Original price €17.99Save 10% -
Beyond the Familiar: Long-Term Growth through Customer Focus and Innovation
Patrick BarwiseCurrent price €23.39Original price €25.99Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessl...
View full detailsCurrent price €23.39Original price €25.99Save 10% -
Kansei Engineering and Emotion Research: 10th International Conference, KEER 2024, Taichung, Taiwan, November 2023, 2024, Proceedings, Part II
Springer Verlag SingaporeCurrent price €70.19Original price €77.99The two volume set, LNCS 2313 and LNCS 2314, constitutes the proceedings of the 10th International Conference on Kansei Engineering and Emotion Res...
View full detailsCurrent price €70.19Original price €77.99Save 10% -
Kansei Engineering and Emotion Research: 10th International Conference, KEER 2024, Taichung, Taiwan, November 2023, 2024, Proceedings, Part I
Springer Verlag SingaporeCurrent price €79.19Original price €87.99The two volume set, LNCS 2313 and LNCS 2314, constitutes the proceedings of the 10th International Conference on Kansei Engineering and Emotion Res...
View full detailsCurrent price €79.19Original price €87.99Save 10% -
The Art of Influence: Mastering Sales and Negotiation for Strong Customer Relationships
Rebecca CoxCurrent price €14.39Original price €15.99Current price €14.39Original price €15.99Save 10% -
Amazement Revolution: Seven Customer Service Startegies to Create an Amazing Customer (& Employee) Experience
Shep HykenCurrent price €24.75Original price €27.50What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completel...
View full detailsCurrent price €24.75Original price €27.50Save 10%