Customer Services
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Plan de marketing. Diseo, implementacin y control
Ricardo Hoyos BallesterosCurrent price €21.59Original price €23.99Current price €21.59Original price €23.99Save 10% -
Leading the Customer Experience: Inspirational Service Leadership
Sarah CookCurrent price €41.39Original price €45.99Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisations strategic aims a...
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Satellite Marketing: Using Social Media to Create Engagement
Kevin PopovicCurrent price €170.09Original price €188.99Satellite marketing uses multiple social media sites as a series of marketing sub-stations or satellites. Each satellite is a stand-alone marketing...
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Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications
Art WeinsteinCurrent price €61.19Original price €67.99First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and organizational res...
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Customer-First CRM: Develop and Execute Strategies that Elevate Customer Relationships, Enhance Customer Loyalty, and Outperform Your Competitors
Nl SandersonCurrent price €23.39Original price €25.99Current price €23.39Original price €25.99Save 10% -
The Values Economy: How to Deliver Purpose-Driven Service for Sustained Performance
Alan WilliamsCurrent price €17.99Original price €19.99We live in extraordinary economic times - volatile, uncertain, complex and ambiguous. In the service sector, many traditional approaches are no lon...
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false hustle: Transforming Customer Experience from Illusion to Impact
Thomas Anthony LairdCurrent price €16.19Original price €17.99Current price €16.19Original price €17.99Save 10% -
Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications
Art WeinsteinCurrent price €170.09Original price €188.99First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and organizational res...
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The Internet and the Customer-Supplier Relationship
Stefano RonchiCurrent price €120.59Original price €133.99This title was first published in 2003. An exhaustive and synthetic framework for the use of Internet tools in customer-supplier relationships is o...
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User Experience Management: Essential Skills for Leading Effective UX Teams
Arnie LundCurrent price €31.49Original price €34.99User Experience Management: Essential Skills for Leading Effective UX Teams deals with specific issues associated with managing diverse user experi...
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Slodka strona Japonii: Japoński biznes slodyczy - jak zbudowac wlasną markę i czerpac zyski z Wagashi
Ben Tou PlCurrent price €10.79Original price €11.99Current price €10.79Original price €11.99Save 10% -
The Power of Trust: How Top Companies Build, Manage and Protect It
Natalie Doyle OldfieldCurrent price €21.59Original price €23.99Current price €21.59Original price €23.99Save 10% -
Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Carolyn BluntCurrent price €23.39Original price €25.99Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day ca...
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Service Management Principles for Hospitality & Tourism in the Age of Digital Technology
David SolnetCurrent price €42.29Original price €46.99Current price €42.29Original price €46.99Save 10% -
Raving Patients: The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients
Dr. Len TauCurrent price €30.59Original price €33.99In Raving Patients, Dr. Len Tau, a practicing dentist in Philadelphia and online reputation specialist, shares simple tips and best practices to be...
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Customer Experience: Vom Produkt zum Erlebnis
Stefan VossCurrent price €16.19Original price €17.99Current price €16.19Original price €17.99Save 10% -
Beyond the Familiar: Long-Term Growth through Customer Focus and Innovation
Patrick BarwiseCurrent price €23.39Original price €25.99Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessl...
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Kansei Engineering and Emotion Research: 10th International Conference, KEER 2024, Taichung, Taiwan, November 2023, 2024, Proceedings, Part II
Springer Verlag SingaporeCurrent price €70.19Original price €77.99The two volume set, LNCS 2313 and LNCS 2314, constitutes the proceedings of the 10th International Conference on Kansei Engineering and Emotion Res...
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Kansei Engineering and Emotion Research: 10th International Conference, KEER 2024, Taichung, Taiwan, November 2023, 2024, Proceedings, Part I
Springer Verlag SingaporeCurrent price €79.19Original price €87.99The two volume set, LNCS 2313 and LNCS 2314, constitutes the proceedings of the 10th International Conference on Kansei Engineering and Emotion Res...
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The Art of Influence: Mastering Sales and Negotiation for Strong Customer Relationships
Rebecca CoxCurrent price €14.39Original price €15.99Current price €14.39Original price €15.99Save 10% -
Amazement Revolution: Seven Customer Service Startegies to Create an Amazing Customer (& Employee) Experience
Shep HykenCurrent price €24.75Original price €27.50What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completel...
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Dark Tourism: Theory, Interpretation and Attraction
Emerald Publishing LimitedCurrent price €89.09Original price €98.99Dark Tourism has seen a surge in popularity in the last decade as people seek a richer travel experience, choosing to meaningfully engage with huma...
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Para Cada Cliente Uma Venda Diferente: Da Estrategia à Prática, Domine a Arte de Vender e Encantar
Igor Barros AlvesCurrent price €14.39Original price €15.99Current price €14.39Original price €15.99Save 10% -
Se Vende: Cualquier cosa, para cualquier persona en cualquier lugar
Junior MoreiraCurrent price €10.79Original price €11.99Current price €10.79Original price €11.99Save 10% -
Brand Awareness: Recent Advances and Perspectives
IntechOpenCurrent price €119.69Original price €132.99This insightful book explores the evolving landscape of brand perception, presenting new strategies, consumer behavior analysis, and technological ...
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Today is the Perfect Day to Improve Customer Experiences!: Understanding how customer experiences go wrong, so yours can go right!
Lisa D DanceCurrent price €17.99Original price €19.99Current price €17.99Original price €19.99Save 10% -
Designing Service Processes to Unlock Value: Land Your First Marketing Communications Job
Joy M. FieldCurrent price €31.49Original price €34.99The service process design landscape is rapidly evolving, with technology-enabled innovations allowing the service provider to create a more person...
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The Revolving Door: The Entryway to Excellent Customer Service
Joslin BlakesCurrent price €17.99Original price €19.99Current price €17.99Original price €19.99Save 10% -
CX-PRO - Beyond the Basics: Advanced Insights for Customer Experience Professionals
Palmetto PublishingCurrent price €23.39Original price €25.99Current price €23.39Original price €25.99Save 10% -
Customer Experience Management in the Caribbean: Concepts, Case Studies and Challenges
CABI PublishingCurrent price €98.09Original price €108.99Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer...
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Customer Experience Management in the Caribbean: Concepts, Case Studies and Challenges
CABI PublishingCurrent price €98.09Original price €108.99Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer...
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Cashier Mastery: Essential Guide, Terminology, and Cashier Interview Questions Answers
Sumitra KumariCurrent price €16.14Original price €18.99Current price €16.14Original price €18.99Save 15% -
El Cerebro del Consumidor: Gua Completa de Neuromarketing
Jimmy FajardoCurrent price €14.39Original price €15.99Current price €14.39Original price €15.99Save 10% -
Checking In: Hospitality-Driven Thinking, Business, and You
Stephen J CloobeckCurrent price €20.69Original price €22.99Current price €20.69Original price €22.99Save 10% -
Unleashing the Improvement Mindset: A better strategy for adopting a culture of continuous improvement for next level performance
Darcy MellsopCurrent price €23.39Original price €25.99Current price €23.39Original price €25.99Save 10% -
Retail The Second-Oldest Profession: 7 Timeless Principles to WIN in Retail Today
Flora DelaneyCurrent price €17.99Original price €19.99Current price €17.99Original price €19.99Save 10% -
Apprenticeship Customer Service Practitioner L2 Handbook + ActiveBook
Elizabeth BlaikieCurrent price €27.89Original price €30.99An ideal companion to support apprentices throughout their on-programme learning of Customer Service Practitioner Level 2 Apprenticeship Standard ...
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That Bad Review: How to Turn 1-Star Reviews into a 5-Star Business
Adrian EasdownCurrent price €17.99Original price €19.99Current price €17.99Original price €19.99Save 10% -
''24/7'': Multi-Cultural Workers Find Diversity Recipe to Heal A Troubled World
Jackie L ChaseCurrent price €39.59Original price €43.99Current price €39.59Original price €43.99Save 10% -
The Customer Code: Secrets to Find, Attract and Keep Customers for Life
Falilat Adeyemi-SalamiCurrent price €12.59Original price €13.99Current price €12.59Original price €13.99Save 10% -
Quality Management for Services: Handbook for Successful Quality Management. Principles Concepts Methods
Manfred BruhnCurrent price €74.69Original price €82.99This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to qual...
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CRM Goes Digital: Design and Use of Digital Customer Interface in Marketing, Sales and Service
SpringerCurrent price €83.69Original price €92.99Customer management has taken on entirely new forms since digitalization. This brand-new CRM book is dedicated to the latest approaches that domina...
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Best CX Ever For Providers: How To Provide The Best Customer Experiences Every Time
Kirstla OstlerCurrent price €16.19Original price €17.99Current price €16.19Original price €17.99Save 10%